Carri Gustin
Canyon,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Manager
Coyote Bluff Cafe
12.2008 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
Office Manager
Red Robin
04.2006 - 11.2008
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled finances to lower costs and keep business operating within budget.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Server Trainer
On The Border
01.1999 - 08.2006
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Conducted monthly meetings with servers to review procedures and improve service.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Monitored new server performance and offered continuous support throughout training period.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
No Degree - Nursing
WTAMU
Canyon, TXSkills
- Documentation And Reporting
- Task Delegation
- Negotiation and Conflict Resolution
- Customer Service
- Customer Relationship Management (CRM)
Timeline
Manager
Coyote Bluff Cafe
12.2008 - Current
Office Manager
Red Robin
04.2006 - 11.2008
Server Trainer
On The Border
01.1999 - 08.2006
No Degree - Nursing
WTAMU
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