Retail Management
Carrie Diehl
ACS Technologies
Chillicothe,Illinois
21
years of professional experience
Results-driven retail management professional with a proven track record of exceeding sales goals through strategic financial and marketing insights. Expertise in informed, team-driven merchandising decisions that enhance product visibility and customer engagement. A forward-thinking approach to addressing concerns and optimizing policies fosters a positive shopping experience, promoting customer loyalty and driving sustained sales growth. Committed to cultivating high-performing teams that thrive in dynamic retail environments.
Work History
Bookkeeper
1 Year 3 Months- Managed accounts payable and receivable processes to maintain accurate financial records.
- Reconciled bank statements and internal accounts to ensure financial accuracy.
- Implemented budgeting procedures to enhance resource allocation and cost management.
- Oversaw payroll processing, ensuring compliance with tax regulations and deadlines.
- Developed streamlined invoicing processes, reducing errors and increasing efficiency.
- Maintained and processed invoices, deposits, and money logs.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Provided support during audits by supplying requested documentation promptly and accurately.
Communications Director
1 Year 5 Months- Plan and write weekly scripts for Sunday on-stage announcements
- Proof and format weekly sermon notes for Media Team; set up sermon notes access online and for the Northwoods app in Ministry Platform
- Plan and execute Connection Card in Ministry Platform for Sunday services
- Proof and format sermon series overviews for the Senior Pastor
- Coordinate sermon series graphics with the Media Team
- Write, edit, and send all church-wide communications, email, app and website
- Coordinate updates to the website with the Website Administrator
- Ensure ministry areas are upholding brand and communication standards
- Set up, monitor, and facilitate Sunday online services including online platforms for streaming – ChOP and Resi; coordinate volunteers for online prayer/Host Team, serve as Online Host or Prayer Team member when needed
- Oversee social media platforms executed by the Media Team
- Approve events for all ministry areas through eSpace; set up event registration through Ministry Platform
- Coordinate, set up, and send weekly enews email to congregants
- Developed and implemented comprehensive communication strategies to enhance community engagement.
- Led cross-functional teams to execute effective marketing campaigns and outreach initiatives.
- Managed internal and external communications, ensuring consistent messaging across all platforms.
- Conducted training sessions for staff on best practices in communication and branding.
- Oversaw digital content creation, optimizing for various social media channels and website updates.
- Collaborated with leadership to align communication goals with organizational objectives and mission.
- Fostered relationships with local media outlets to increase visibility and promote church events effectively.
- Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
- Revamped website content to improve user experience and increase web traffic.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Coordinated with design and media teams to develop high-quality creative assets.
Bookkeeper
4 Years 11 Months- Prepare and Submit Federal and State Payroll Taxes
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepare and Submit Monthly Food Service Sales Tax
- Contributions Processing
- Managed accounts payable and receivable activities, maintaining vendor relationships
- Prepare Weekly Bank Deposits (Contributions, In-House, Café, and Bookstore)
- 401k Bi-Weekly Processing
- Journal Entries/DPY Entries as Assigned/Needed
- Annual Workman’s Compensation Audit
- End of Year Closing/W-2 Preparation
- End of Year 1099 Preparation/Mailing
- Assist with Bank Reconciliation for General Ledger
Store Manager
11 Months- Strategize to Achieve Daily, Weekly, Monthly, and Yearly Sales Goals
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handle all New Hires (Interviewing, On-Boarding, Training)
- Facilitate Store Set for New Product
- Developed marketing initiatives that increased foot traffic and improved brand visibility in local market.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led team to achieve sales targets through strategic merchandising and inventory management.
- Implemented training programs that enhanced staff performance and customer service excellence.
- Streamlined operations by optimizing scheduling and resource allocation for peak business periods.
- Fostered a collaborative team environment, mentoring staff on best practices and operational standards.
- Ensured compliance with company policies while maintaining high standards of store presentation and cleanliness.
- Coordinated inventory control processes, reducing shrinkage and improving stock accuracy through audits and reporting.
Business Administrator
1 Year 3 Months- Developed and implemented policies to enhance organizational effectiveness and community engagement.
- Coordinated events and programs, fostering collaboration among church staff and volunteers.
- Oversaw budgeting and financial reporting, maintaining transparency in fiscal management.
- Annual Audit as required by the Book of Discipline/District Superintendent
- Evaluated operational procedures, identifying areas for improvement to increase efficiency and service quality.
- Cultivated relationships with community partners, expanding outreach programs and support networks.
- Serves as the Church's official in dealing with local businesses and industry
- Responsible for all Human Resources functions including payroll, Insurance Benefits, and the pension/403b plan
- Managed administrative operations, ensuring efficient resource allocation and workflow optimization.
Assistant Operations Manager
4 Years 10 Months- Processed and accountable for the inventory and ordering of supplies every month
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated daily operations to enhance team efficiency and streamline processes.
- Monitored key performance indicators, driving continuous improvement in operational performance metrics.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Payroll Weekly Processing
- Assist with the interviewing, hiring, and training of new associates
- Plan and execute monthly floor plans for new product
- Created, planned, and executed community outreach events
Business Manager
1 Year 1 Month- Manage Daily Operations of the Estee Lauder Counter, a 1.7-million-dollar counter, including sales, scheduling, inventory, opening and closing reports
- Daily coaching/training of Beauty Advisors
- Directed cross-functional teams to enhance operational efficiency and achieve departmental objectives.
- Analyzed sales data to identify trends, informing strategic decisions for product assortment and promotions.
- Developed training programs to improve employee skills, enhancing overall team productivity and engagement.
- Collaborated with marketing teams to execute promotional events, driving increased foot traffic and sales performance.
- Established key performance indicators (KPIs) to track business performance and inform strategic planning initiatives.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Create, plan, and execute outreach events to grow business and customer base
- Certified Estee Lauder Coach/Trainer
- Licensed Esthetician
Assistant Manager
2 Years 11 Months- Specific Area of Responsibility was to ensure our Accessories division achieved and exceeded sales plan and stayed set to store standard
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Led team in achieving sales targets through effective staff training and customer engagement strategies.
- Developed and implemented operational processes to enhance inventory management and reduce discrepancies.
- Coordinated visual merchandising initiatives to align with brand standards and improve store presentation.
- Analyzed sales data to identify trends, informing strategic decisions for product assortment and promotions.
- Mentored staff on best practices in customer service, fostering a culture of excellence and accountability.
Financial Center Manager
1 Year 8 Months- Led financial center operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented strategies to enhance customer service and operational efficiency.
- Managed staff performance through coaching, training, and development programs to improve client interactions.
- Established key performance indicators to measure service delivery effectiveness and operational success.
- Cultivated relationships with clients to deepen loyalty and retention through personalized financial solutions.
- Refer appointment opportunities to the Financial Advisor and Loan Officer
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Open new checking, savings, certificate of deposit, and IRA accounts
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Improved financial center performance by implementing effective sales strategies and staff training programs.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring the financial center consistently operated in compliance with all relevant guidelines.
- Built and lead high-performance team focused on achieving sales and service goals.
- Process wire transfer requests
- Series 6/63 Investment Licensure
- Insurance License for South Carolina
Education
Bachelor of Arts - English Literature
- Sigma Tau Delta, English Honor Society
- Pi Sigma Alpha, National Political Science Honor Society
Skills
Bookkeeping
Accounts receivable
Accounting and bookkeeping
Bank statement reconciliation
Accounts payable
Payroll processing
Customer relations
Microsoft office
Time management
Communication management professional
Timeline
Bookkeeper
ACS Technologies
03.2025 - CurrentRead More
Communications Director
Northwoods Community Church
11.2023 - 04.2025Read More
Bookkeeper
Northwoods Community Church
02.2019 - 01.2024Read More
Store Manager
White House/Black Market
03.2018 - 02.2019Read More
Business Administrator
Central United Methodist Church
04.2016 - 07.2017Read More
Assistant Operations Manager
Talbots
06.2011 - 04.2016Read More
Business Manager
Estee Lauder/Belk Department Store
05.2010 - 06.2011Read More
Assistant Manager
Chico's, FAS
06.2007 - 05.2010Read More
Financial Center Manager
Wachovia Bank
10.2005 - 06.2007Read More
Francis Marion University
Bachelor of Arts from English Literature
Read More