CARRIE BRANCH
Longview,TX
Summary
Customer Service Manager with extensive experience in high-volume environments and team leadership. Delivered exceptional service through effective inventory management, staff scheduling, and conflict resolution while ensuring a clean and organized workspace. Focused on enhancing customer satisfaction and operational efficiency through strong relationship-building and efficient cash handling.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Associate
Walmart
Marshall, TX
02.2026 - 10.2026
- Assisted Walmart customers with product questions and service needs.
- Operated cash register during checkout and payment processing.
- Stocked merchandise across sales floor and backroom areas.
BARTENDER/SERVER
High Horse Cafe
Marshall, TX
06.2025 - 02.2026
- Built rapport with customers and team, enhancing overall service experience.
- Coordinated multiple tasks during peak hours while ensuring professional service.
- Maintained organization of bar area during service hours. Maintained cleanliness in bar area during busy service hours.
BARTENDER / SERVER
SALTGRASS STEAKHOUSE, LANDRY'S
Plano, TX
02.2024 - 08.2024
- Served high customer volumes during special events and busy shifts, enhancing customer experience and satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Executed opening and closing duties, including printing sales reports, setting up for shifts, preparing cash drawers, and taking inventory, ensuring smooth operations.
- Opened or closed the bar according to established procedures, maintaining readiness and organization for each shift.
GENERAL MANAGER
757 CRAVE DOWNTOWN / BB64 CAFE
Norfolk, VA
06.2015 - 11.2021
- Orchestrated positive customer experience by overseeing all areas of restaurant operations
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Managed procurement of food, beverages, equipment, and supplies to ensure operational efficiency
- Identified team weak points and implemented corrective actions to resolve concerns
- Analyzed pricing and sourced food ingredients, kitchen appliances, and supplies to optimize budget
- Set clear expectations and created a positive working environment for employees
- Protected business, team members and customers by monitoring alcohol consumption and kept operations cohesive with legal service requirements
- Assessed team performance, identified weaknesses, and implemented corrective actions to improve workflow
- Reconciled cash and credit card transactions to maintain accurate records
- Protected business, team members and customers by monitoring alcohol consumption and keeping operations cohesive with legal service requirements
Education
DIPLOMA -
UNION HIGH SCHOOL
Tulsa, OKSkills
- Beverage service knowledge
- Inventory management
- Sales transaction management
- Accurate cash reconciliation
- Inventory control
- Inventory replenishment
- Customer engagement
- Customer interaction
- Effective team coordination
- Collaboration skills
- Adaptability in service
- Sanitation practices
- Conflict resolution
- Staff scheduling
- Strong work ethic
Certification
ServeSafe Manager, Texas Food Handlers permit, TABC Handlers permit
Timeline
Associate
Walmart
02.2026 - 10.2026
BARTENDER/SERVER
High Horse Cafe
06.2025 - 02.2026
BARTENDER / SERVER
SALTGRASS STEAKHOUSE, LANDRY'S
02.2024 - 08.2024
GENERAL MANAGER
757 CRAVE DOWNTOWN / BB64 CAFE
06.2015 - 11.2021
DIPLOMA -
UNION HIGH SCHOOL