- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Food Tourism
- Adventure Travel
- Road Trips
- Horseback Riding
- Camping
- Community Cleanup
- Fundraising Events
Carrie Browell
Johnston City,IL
Summary
Dedicated leader with strong skills in customer service and operational management. Expertise in developing training programs and driving team success to achieve sales targets and enhance customer satisfaction.
Results-driven team leader with a decade of experience in enhancing operational efficiency and team motivation. Known for fostering collaboration and implementing effective training programs that significantly improve productivity and customer satisfaction.
Dynamic professional with extensive experience in team leadership and process improvement. Proven ability to streamline workflows, mentor staff, and implement safety protocols, ensuring a compliant and efficient work environment that maximizes team performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
OHA Team Leader
Aisin Manufacturing Illinois
Marion, IL
12.2016 - 05.2026
- Led production team to achieve operational efficiency and meet quality standards.
- Mentored staff, fostering skill development and enhancing team performance.
- Streamlined workflows, reducing downtime and improving overall productivity.
- Implemented safety protocols, ensuring compliance and minimizing workplace incidents.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
- Developed training programs that improved employee engagement and operational knowledge across teams.
Department Manager
Walmart
Herrin, IL
06.2012 - 12.2016
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team to achieve sales targets through effective merchandising and inventory management.
- Developed training programs to enhance employee performance and customer service skills.
- Streamlined processes, improving workflow efficiency and reducing operational costs.
- Implemented loss prevention strategies, significantly minimizing shrinkage in the department.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Medical Office Assistant
Gowin Parc
Mattoon, IL
03.1997 - 09.2012
- Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Managed medical records, maintaining confidentiality and compliance with regulatory standards.
- Facilitated communication between patients and healthcare providers, enhancing patient experience.
- Assisted in insurance verification processes, ensuring accurate billing and claims submission.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Associate of Medical Office Management - Insurance And Communication
Kaplan University
Davenport, IA02-2012
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Certification
- Phlebotomty Certificate, John A Logan College-2014
Interests
Timeline
OHA Team Leader
Aisin Manufacturing Illinois
12.2016 - 05.2026
Department Manager
Walmart
06.2012 - 12.2016
Medical Office Assistant
Gowin Parc
03.1997 - 09.2012
Associate of Medical Office Management - Insurance And Communication
Kaplan University