Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Burwell

Toledo,OH

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Reservation Agent (Remote)

Best Western Hotels & Resorts
Phoenix , AZ
03.2023 - 03.2024
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Resolved guest complaints by providing exceptional customer service.

Customer Support Specialist (Remote)

Dish Network Corp
Toledo , OH
02.2020 - 06.2022
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Recorded all customer interactions into the database system accurately and completely.

Nurse Assistant

Toledo Hospital
Toledo, OH
09.2018 - 04.2020
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Assisted with administering medications under the direction of a Registered Nurse.

Education

High School Diploma -

Toledo Preparatory Academy
Toledo, OH
06-2012

Skills

  • Phone Etiquette
  • Call Control
  • Complaint resolution
  • Data Collection
  • Data Entry
  • Typing 40 WPM
  • Customer care

Timeline

Reservation Agent (Remote)

Best Western Hotels & Resorts
03.2023 - 03.2024

Customer Support Specialist (Remote)

Dish Network Corp
02.2020 - 06.2022

Nurse Assistant

Toledo Hospital
09.2018 - 04.2020

High School Diploma -

Toledo Preparatory Academy

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Carrie Burwell