Summary
Overview
Work History
Education
Skills
Security Clearance
Strengths
Timeline
Generic

Carrie Chin

Trinity,FL

Summary

  • Spearheaded the rapid growth of a team from non-existence to 82 members within a year and a half, showcasing exceptional leadership and team-building skills.
  • Successfully managed a $5 million P&L, demonstrating financial acumen and accountability on a T&M contract model
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
  • Documented strengths in building and maintaining positive relationships with diverse range of stakeholders in dynamic, fast-paced settings while meeting customer expectations.
  • Goal oriented, persistent and dedicated work ethic who is able to set challenging objectives to achieve immediate and long-term results.
  • Passionate leader who drives superior results through positive leadership style.
  • In-depth knowledge and expertise in personnel security cultivated over 24 years.


Overview

10
10
years of professional experience

Work History

Program Manager

Xcelerate Solutions
05.2022 - Current
  • Successfully stood up and created the DCSA Background Investigative Program from the group up while managing and leading the operations of the DHS Review Program.
  • Successfully onboarded 82 qualified candidates for the program within a year.
  • Designed and implemented all aspects and phases of the recruitment and onboarding process, from initial candidate sourcing to the integration into the organization ensuring government and client requirements were in compliance. Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Establish metric performance expectations to measure the success and effectiveness of the program.
  • Collaborated with stakeholders on a regular basis to assess progress, make adjustments and to ensure alignment and buy-in for the program goals and objectives.
  • Tracked and reported on key performance indicators to monitor progress and make data driven decisions for continuous improvement ensuring customer satisfaction through quality and timely product delivery.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

Senior Case Review Officer Lead

Constellis
03.2019 - 05.2022
  • Prepare and deliver final investigation reports ROI and synopses customized to fulfill customer needs for the DHS Program.
  • Provide all aspects of processing and completing in-depth investigative oversight to all field investigators.
  • Lead and mentor field investigators to ensure timeliness, thoroughness and quality reports.
  • Scope out items based on each individual case coverage requirements and resolved conflicting information.
  • Work independently while successfully maintaining a high case volume, efficiently closing cases prior to the agency due date.

Quality Assurance Supervisor

GDIT (formerly CSRA)
03.2017 - 03.2019
  • Successfully launched the Raspberry Beret BI Program being responsible for all processes regarding the implementation and interface both internally and externally of the organization while Managing the Review staff.
  • Oversaw the development and testing of the IT platform BISA and conducted training programs for new team members.
  • Created and published tailored handbooks and training documents for field and review teams based on customer requirements.
  • Supervised and mentored a team of 12 Case Reviewers, focusing on enhancing productivity, quality, and performance levels.
  • Provided effective oversight through growth, mentoring and leading the staff while simultaneously developing leadership skills and potential thereby enhancing the
    value and success of the business.


Senior Case Analyst

GDIT
10.2013 - 03.2017
  • Prepare and deliver final investigation reports ROI and synopses customized to fulfill customer needs for the DHS Program.
  • Conduct the final level of review and approval of all cases submitted by the entire Review team to ensure it meets Customer requirements.
  • Monitoring daily tracking of the current case inventory while executing in performance to meet the Agency due dates.
  • Developed and deployed a metric tracking system to measure the quality performance of the entire review team.

Education

Bachelor of Arts in Criminal Justice -

Indiana University of Pennsylvania
12.2001

Skills

  • Strategic Planning
  • Cross-functional Team Leadership
  • Project Management
  • Conflict Resolution
  • Risk Management

Security Clearance

Active Top Secret with SSBI/T5. Cleared on Raspberry Beret, Unicycle, Excalibur, DHS and DCSA

Strengths

Team Leadership
-Established and nurtured a
cohesive and positive team
culture in a nationwide virtual
setting.


Strategic Planning
-Implemented performance
metrics to measure the success
of strategic initiatives and drove
continuous improvement overall
within the program increasing
production and quality by 25%.


Problem-Solving
-Resolved customer concerns by
addressing root causes and
implementing internal processes
to improve overall quality and
customer satisfaction

Timeline

Program Manager

Xcelerate Solutions
05.2022 - Current

Senior Case Review Officer Lead

Constellis
03.2019 - 05.2022

Quality Assurance Supervisor

GDIT (formerly CSRA)
03.2017 - 03.2019

Senior Case Analyst

GDIT
10.2013 - 03.2017

Bachelor of Arts in Criminal Justice -

Indiana University of Pennsylvania

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Carrie Chin