Carrie Collier
Milton,West Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate with a positive attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Putnam County School System
10.2013 - Current
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw 20+ students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Completed daily reports on attendance and disciplinary performance
- Copied, organized and distributed classroom assignments or other paperwork
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Customer Service Specialist
TRG Customer Solutions, TeleSpectrum Worldwide
01.2011 - 03.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Paraprofessional
West Virginia Department of Education
Charleston, West Virginia11.2015
Skills
- Behavior Redirection
- Early Childhood Education
- Special Needs Education
- Maintaining Safe Environment
- Stress Management
- Computer Skills
- Organization and Prioritization
- Individualized Educational Plans
- Verbal and Written Communication
- Cpr/First Aid Certification
- Microsoft Office
- Parent-Teacher Conferences
Accomplishments
- Earned certification as a paraprofessional.
- Achieved Service Employee of the Year through effectively helping students and staff. Helped in all areas where organization was needed and assisted with medical needs for specific students.
- Used Microsoft Office to develop progress tracking spreadsheets and other documents as needed.
Certification
CPR/AED/First Aid certified
Paraprofessional Certification- licensed in WV
Med-Tech Certified through Putnam County Schools
Timeline
Teaching Assistant
Putnam County School System
10.2013 - Current
Customer Service Specialist
TRG Customer Solutions, TeleSpectrum Worldwide
01.2011 - 03.2013
Paraprofessional
West Virginia Department of Education
CPR/AED/First Aid certified
Paraprofessional Certification- licensed in WV
Med-Tech Certified through Putnam County Schools
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