Carrie Coy
Lexington,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Staff Coordinator/Certified Clinical Hemodialysis Technician
Lexington Dialysis Center
04.2020 - 01.2026
- Coordinated patient scheduling, ensuring optimal utilization of resources and staff availability.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Facilitated conflict resolution between team members through mediation and open communication channels, maintaining a healthy work environment.
- Generated detailed reports and presented findings to management, highlighting progress toward organizational goals and areas requiring further attention.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Entered data, generated reports, and produced tracking documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Administered hemodialysis treatments to patients, ensuring safety and compliance with protocols.
- Monitored vital signs and adjusted dialysis parameters based on patient response.
- Maintained accurate medical records, ensuring data integrity and compliance with regulations.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient's care plan.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
- Completed weekly assessment for 15 staff members.
Surgical Aide
Monroe Regional Medical Center
10.2015 - 06.2017
- Provide a clean and sterile operating room for patient and doctors. Set up tables and make sure the surgical team has what they need.
- Assisted surgical teams in preparing operating rooms and ensuring sterile environments.
- Collaborated with healthcare professionals to streamline patient flow and enhance operational efficiency.
- Trained new staff on surgical protocols, instrument handling, and equipment usage.
- Implemented best practices for infection control, contributing to improved patient safety standards.
- Upheld hospital standards for patient safety by conducting regular inspections of operating room equipment for proper functioning and cleanliness.
- Streamlined workflows within the surgical unit by consistently organizing supplies and restocking inventory as needed between cases.
- Improved patient care by efficiently preparing operating rooms with necessary equipment and sterile instruments.
- Maintained a clean and safe operating room environment through diligent sterilization of equipment and surfaces.
- Provided valuable assistance during emergency situations, acting quickly under pressure while remaining calm and focused on delivering high-quality care.
- Contributed to the reduction of infection rates through strict adherence to proper sterilization techniques for all surgical tools and equipment.
- Participated in continuing education programs to stay current on best practices related to perioperative care, enhancing overall performance as a Surgical Aide.
- Protected patients from infection by setting up and managing sterile operating fields.
- Gowned and gloved staff to help team prepare for surgeries.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
Mental Health Technician
The Vines Hospital
01.2011 - 05.2014
- Observe patients for response to therapy and treatment. Report on changes in patient status and behavior to nursing and medical staff. Ensure the staff. Ensure the safety of those actively in a mental health crisis.
- Monitored patient behaviors and provided support in daily activities to promote mental wellness.
- Assisted in implementing individualized treatment plans based on patients' needs and progress.
- Documented patient interactions and progress notes accurately to ensure continuity of care.
- Collaborated with healthcare teams to evaluate patient conditions and adjust care strategies accordingly.
- Trained new staff on best practices for patient interaction and safety protocols within facility.
- Developed therapeutic relationships with patients, fostering trust and enhancing engagement in treatment activities.
- Implemented crisis intervention strategies effectively to de-escalate potentially volatile situations.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
- Managed crisis situations effectively, ensuring safety of all involved.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
- Provided emotional support to patients, helping them cope with mental health challenges.
Education
High School Diploma -
Lake Weir High
Ocala, FL2000
Skills
- Training and mentoring
- Employee relations
- Staff development
- Organizational expertise
- Scheduling proficiency
- Time management
- Problem-solving
- Multitasking and organization
- Patient scheduling/ Staff scheduling
- Staff management
- MS office
- Administrative leadership
- Teamwork and collaboration
- Team leadership
- Microsoft office
- Relationship building
Accomplishments
- BLS/ CPR
- Hemodialysis Certification
- Initiated and managed dialysis treatment for 24 or more patients daily.
- Developed and led daily group sessions focused on emotional literacy. By creating a non-judgmental environment where patients felt safe expressing difficult emotions. I successfully resolved long- standing communication barriers between staff and high resistance patients.
Certification
- Clinical Hemodialysis Technician, 2021-11-01
- Registered Behavior Technician, 2024-08-01
Timeline
Clinical Staff Coordinator/Certified Clinical Hemodialysis Technician
Lexington Dialysis Center
04.2020 - 01.2026
Surgical Aide
Monroe Regional Medical Center
10.2015 - 06.2017
Mental Health Technician
The Vines Hospital
01.2011 - 05.2014
High School Diploma -
Lake Weir High