Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Cunningham

Vancouver,WA

Summary

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

9
9
years of professional experience

Work History

Operations Manager

EXP Realty, LLC
04.2022 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.

Managing Real Estate Broker

Coldwell Banker Bain
03.2014 - 04.2022
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Established and developed real estate agency, driving recruitment, and operational growth.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Monitored contract execution to verify complete fulfillment of terms.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Developed successful marketing strategies to promote properties and maximize exposure.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.

Education

High School Diploma -

Willamina High School
Willamina, OR
06.1997

Skills

  • Client Support
  • Multi-Unit Operations Management
  • General Office Functions
  • Agent and Seller Communications
  • Customer Database Management
  • Legal Document Preparation
  • Records Management Systems
  • New Agent Training
  • Contract Review and Recommendations
  • Policy and Procedure Implementation
  • Project Management

Timeline

Operations Manager

EXP Realty, LLC
04.2022 - Current

Managing Real Estate Broker

Coldwell Banker Bain
03.2014 - 04.2022

High School Diploma -

Willamina High School
Carrie Cunningham