Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Cyrus

Rosharon,TX

Summary

Healthcare operations professional with 15+ years of experience specializing in Epic Super User support, insurance verification, and revenue cycle optimization. Proven ability to bridge the gap between clinical staff and IT, streamline pre authorization workflows, reduce denials, and improve patient access. Recognized for training, mentoring, and consultative support that strengthens compliance and enhances user adoption of the Epic EHR system.

Experienced with coordinating communication between clients and insurance providers to ensure smooth claims processing. Utilizes strong problem-solving skills and attention to detail to resolve issues effectively. Track record of fostering positive relationships and maintaining high standards of service.

Overview

18
18
years of professional experience

Work History

Sr. Infusion Insurance Liaison / Epic Super User

Houston Methodist Sugar Land Hospital
01.2008 - Current
  • Serve as departmental Epic Super User, delivering frontline support, workflow troubleshooting, and onboarding/training for staff.
  • Act as liaison between end-users and IT/training teams to resolve issues, document feedback, and drive workflow improvements.
  • Participate in system testing and readiness sessions prior to go-live; contributed to smooth adoption and ongoing optimization.
  • Verify insurance coverage and obtain pre-certifications for infusion and chemotherapy treatments, reducing treatment delays.
  • Review CPT/HCPCS coding and documentation for payer compliance; support appeals and peer-to-peer reviews to overturn denials.
  • Mentor new hires on Epic navigation, insurance verification processes, and payer guidelines.
  • Audit treatment plans for accuracy and adherence to clinical pathways; communicate restrictions and payer updates to staff.
  • Research and coordinate financial resources for non-covered services, improving patient affordability.
  • Developed training materials for new staff on insurance protocols and systems

Care Reviewer Processor

Molina Healthcare
01.2021 - 01.2022
  • Processed and tracked prior authorization requests, eligibility verifications, and provider inquiries.
  • Entered data into utilization management systems, ensuring compliance with accuracy and turnaround standards.
  • Partnered with physician offices to obtain missing documentation and clarify treatment requests.

Education

Bachelor of Science - Sociology/Psychology

University of Texas At Arlington
Arlington, TX
09.2025

Certified Medical Assistant -

Texas School of Business
Houston, TX
01.2006

Skills

  • Epic Super User At-the-Elbow Support
  • Insurance Verification & Pre-Authorizations
  • CPT, HCPCS, ICD-9/10 Coding
  • Revenue Cycle & Denial Management
  • Clinical Documentation Review
  • Patient Scheduling & Access
  • Staff Training & Mentorship
  • Microsoft Office Outlook
  • Health insurance
  • Policy analysis
  • Teamwork and collaboration
  • Multitasking Abilities
  • Insurance authorizations

Timeline

Care Reviewer Processor

Molina Healthcare
01.2021 - 01.2022

Sr. Infusion Insurance Liaison / Epic Super User

Houston Methodist Sugar Land Hospital
01.2008 - Current

Bachelor of Science - Sociology/Psychology

University of Texas At Arlington

Certified Medical Assistant -

Texas School of Business

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