Carrie DeSantis
BOYD GAMING
LASVEGAS,NV
24
years of professional experience
Dedicated Executive Support Professional with extensive experience in Office Management, Human Resources, Corporate Communications and Team Member Relations. Proven ability to establish and maintain an excellent rapport with all levels of Staff, Management, Department and Community contacts.
Work History
Senior EXECUTIVE ASSISTANT to the CIO
11 Years 9 Months- Support Senior Vice President / CIO in all levels of executive management. Organize schedules to connect CIO with direct reports including VPs, Directors and additional key consultants. Manage CIO calendar, review correspondence, edit official communications, book travel, communicate with vendors and assist in preparation for quarterly Board Meetings and Leadership summits.
- Planned and executed IT department events and Management Town Halls, including menu design, agenda planning, event space booking, layout creation, and alignment with CIO's vision.
- Served as department liaison between Information Technology and other senior branches of the executive office, facilitating communication and support.
- First line of communication between IT, HR, Finance, Corporate Communications and Legal. Work regularly to strengthen cross-department relationships.
- Oversaw the review and maintenance of confidential files, including salary and wage reports and performance reviews, while also updating position descriptions and processing Personnel Action Forms.
- Organized and managed onboarding process for new leadership, conducting facility tours, overseeing equipment setup, and scheduling introductory meetings to ensure smooth integration.
- Trained key workers and coordinators to improve office operations and support. to assist with all basic office operations and support.
- Coordinated and managed seating drafts to ensure effective seating arrangements for more than 200 IT staff. for over 200 IT team members and leaders.
- Ensured team members complied with the Boyd Travel Policy during business travel. Managed travel authorizations, P-card applications, and reconciled travel expenses.
- Work extensively with multiple versions of Microsoft Word, Excel, Outlook, Coupa, Teams, Workplace and PowerPoint.
Office Manager / Executive Assistant to the CIO
2 Years- Provided full range of Executive support to the Vice President of IT. Organized and maintained confidential files, booked travel, maintained business calendar, planned staff meetings and hosted department events on his behalf.
- Ensured efficient office management, facilitating the smooth operation of the IT team of 18-20 members.
- Streamlined Excel recordkeeping, enhancing accuracy of inventory records for management.
- Ordered office supplies, documented IT related budgetary items, created Purchase Requisitions and forecasted budget items on behalf of the team.
- Coordinated property events, ensuring all technical requirements were effectively addressed.
- Coordinated up-coming property events to ensure technical needs were met.
- Planned weekly department meetings with representatives from other departments to align their short and long-term technology needs with the tasks and goals of the IT department.
- Worked extensively with MMS, SharePoint, QuickBooks and multiple versions of Microsoft Word, Excel and PowerPoint.
Assistant Company Manager
9 Years- Supported Company Manager and Artistic Director with daily theatre operations for 200+ office employees, performers and show technicians.
- Represented Company Management in ensuring team member relations concerns were acknowledged and policies and procedures were met on a daily basis.
- Acted as the face of the company when interacting with hotel guests, VIPs and celebrities at the show. Brought them to meet performers and toured the backstage area.
- Built strong relations within the hotel, restaurant and performing industry on a local level. Participated in charitable endeavors on behalf of the company and nurtured community relations with local charities and donors.
- Managed and executed an average $65,000 annual employee wellness budget per show, creating detailed excel reports on expenditures for MGM Mirage and Cirque du Soleil management.
- Estimated event production needs and labor costs, booked speakers and entertainment, coordinated catering, and scheduled transportation and hotel accommodations for staff and guests.
- Acted as the face of the company when interacting with hotel guests, VIPs and celebrities at the show. Brought them to meet performers and tour the backstage area.
- Performed backstage receptionist duties, answering phones, greeting guests, and maintaining a clean, fully stocked workspace for all departments.
- Managed ticket distributions for cast, crew and staff and mapped out seating locations.
- Supported Human Resources department with general employment, immigration, benefits, workers' compensation and personnel management issues.
- Organized and worked at all group and individual new hire orientations. Maintained and created department personnel files and filing system and created/maintained over 700 personnel "TMR" files and personnel-related legal records.
- Supported Human Resources department with general employment, immigration, benefits, workers compensation and personnel management issues.
- Assisted in the creation and publication of the show Policies and Procedures and training manuals.
- Maintained accurate records of HR supply inventory to support departmental operations. and placed orders.
- Prepared detailed PowerPoint, Excel and Word presentations and documentation on behalf of management in Human Resources.
- Worked with Information Technology dept to facilitate ticket requests for HR and ensure accurate and quick follow-up from key areas.
Education
Bachelor of Arts Degree - Psychology
Skills
Senior executive support
Calendar management proficiency
Corporate Communication
Meticulous attention to detail
Vendor Management Liaison
Project management
Conference and Event Planning
Communications Specialist
Team Member Relations Specialist
Employee Engagement
Active listening
Timeline
Senior EXECUTIVE ASSISTANT to the CIO
BOYD GAMING
01.2015 - CurrentRead More
Office Manager / Executive Assistant to the CIO
PALMS HOTEL & CASINO
01.2013 - 01.2015Read More
Assistant Company Manager
CIRQUE DU SOLEIL - O & VIVA ELVIS
01.2003 - 01.2012Read More
UNIVERSITY of NEVADA
Bachelor of Arts Degree from Psychology
Read More
Personal Information
Title: SENIOR EXECUTIVE ASSISTANT