Carrie English
BOELUS,NE
Summary
Dynamic Department Lead with extensive experience at Hobby Lobby, excelling in team development and crisis management. Proven track record in optimizing operations and enhancing customer relations. Skilled in task delegation and documentation, consistently achieving high performance standards while fostering a positive work environment. Committed to driving efficiency and team accountability.
Overview
7
7
years of professional experience
Work History
Department Lead
Hobby Lobby
Grand Island, NE
03.2022 - Current
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Coordinated efforts among team members during times of change or crisis management situations.
- Established clear expectations for team members, leading to improved accountability and performance levels.
- Communicated with managers of other departments to maintain transparency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Department Lead
T J Maxx Store
Grand Island, NE
06.2020 - 03.2022
- Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
- Supervised existing employees and recruited, interviewed and hired new ones.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Managed team schedules, department projects and quality assurance.
Cook
Gothenburg Health
Gothenburg, NE
03.2018 - 01.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
General - General Studies
Grand Island Senior High School
Grand Island, NE05.1993
Skills
- Documentation
- Team development
- Verbal and written communication
- Administrative management
- Task delegation
- Customer relations
- Knowledgeable about technology
- Crisis management
- Multitasking strength
- Team management
- Team Training
Timeline
Department Lead
Hobby Lobby
03.2022 - Current
Department Lead
T J Maxx Store
06.2020 - 03.2022
Cook
Gothenburg Health
03.2018 - 01.2022
General - General Studies
Grand Island Senior High School