Linda Ralston
Bensalem,PA
Summary
Quality-driven Department Lead eager to promote gains in quality assurance, team productivity, and profitability. Top-notch manager proficient in managing teams, schedules, and projects. Excellent communicator and planner ready to bring valuable experience to new role with room for growth and advancement.
Overview
32
32
years of professional experience
Work History
Department Lead
Boscov's Deptment Store
Bensalem, PA
10.2019 - Current
- Lead Misses department, overseeing new merchandise rollout, space optimization, back stock management, and inventory control. Contributed to processing internet orders, provided support for sales operations, and scheduling. Executed cleaning and other assigned responsibilities.
- Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Prepared monthly reports summarizing departmental accomplishments, challenges faced and upcoming projects.
Individual Taxpayer Advisory Specialist
Department of the Treasury IRS
Miami, United States
11.2010 - 12.2018
- Works with senior specialist to advise taxpayers in meeting their Federal Tax obligations
- Provides technical assistance on individual income, excise, and employment taxes
- Conducts interviews with taxpayers, prepares tax returns, and assists with various tax-related inquiries.
Contact Representative
IRS
Philadelphia, United States
12.2006 - 12.2010
- Provided administrative and technical assistance to individuals through telephone contact
- Handled balance due calls, set up installment agreements, and worked on complex taxpayer situations such as Identity Theft.
Contact Representative
IRS
, United States
06.2006 - 08.2006
- Performed administrative and technical assistance primarily through telephone contact
- Addressed diverse issues and applied tax processing regulatory requirements.
Tax Examiner Notice Review
IRS
, United States
03.2006 - 06.2006
- Responded to taxpayer inquiries regarding tax returns and account issues
- Analyzed and resolved tax processing problems and managed sensitive case problems.
Tax Examiner
IRS
Philadelphia, United States
01.2003 - 03.2005
- Reviewed tax returns for discrepancies and missing information
- Coded returns for data processing and communicated with taxpayers for missing information.
Civilian Operations Room Assistant
City of Philadelphia, Police Dept.
, United States
11.1992 - 04.1997
- Performed clerical functions including typing, filing, and preparing reports
- Handled police reports and juvenile prisoners, and managed supply orders.
Education
High School or equivalent -
Frankford H.S.
Philadelphia, PA06.1985
Skills
- Inventory Coordination
- Verbal and written communication
- Documentation
- Classroom Management
- Merchandising understanding
- Staff Training
- Testing administration
- Recordkeeping
- Customer Relations
- Crisis Management
- Prioritization skills
- Proposal Writing
- Organizational abilities
- Compliance knowledge
- Dispute Resolution
- Accounting Principles
- Tax planning
- Tax law expertise
- Tax Preparation
- Audit Support
- File Management
- Documentation skills
- Tax law knowledge
- Research proficiency
- Itemized deductions
- Individual returns preparation
- Bookkeeping
- Records Management
- Tax advising
- Tax Return Preparation
- Document Preparation
Affiliations
TOH the other half, founding member
Additional Information
Can type a minimum of 50 words per minute., Proficient with Microsoft Office, PowerPoint, Excel, Outlook., BETA tested various games for Blizzard., Published articles on various platforms.
References
Upon request
Timeline
Department Lead
Boscov's Deptment Store
10.2019 - Current
Individual Taxpayer Advisory Specialist
Department of the Treasury IRS
11.2010 - 12.2018
Contact Representative
IRS
12.2006 - 12.2010
Contact Representative
IRS
06.2006 - 08.2006
Tax Examiner Notice Review
IRS
03.2006 - 06.2006
Tax Examiner
IRS
01.2003 - 03.2005
Civilian Operations Room Assistant
City of Philadelphia, Police Dept.
11.1992 - 04.1997
High School or equivalent -
Frankford H.S.
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