Carrie Felton
Seattle,WA
Summary
Meticulous Front Desk Receptionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
24
24
years of professional experience
Work History
Hotel Front Desk Receptionist
Enzian Inn Inc
07.2005 - 12.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification while managing the check in process.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff of 30+ to address requests and complaints made by guests to be resolved and documented in a timely and efficient manner.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations for 105 room hotel and over 400 guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Restaurant Manager
East Side Mario's Restaurant
05.1997 - 02.2004
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Science - Nursing
Wenatchee Valley College
Wenatchee, WA05.1993
Skills
- Front Desk Operations
- Multi-Line Phone Systems
- Reservation Processing
- Greeting Guests
- Running Errands
- Room Billing
- Critical Thinking
- Guest Accommodations
- Professional Telephone Manner
- Department Collaboration
- Administrative Support
- Special Projects
- Lobby Maintenance
- Procedures Compliance
- Two-Way Radio Operation
- Efficient Service
Timeline
Hotel Front Desk Receptionist
Enzian Inn Inc
07.2005 - 12.2020
Restaurant Manager
East Side Mario's Restaurant
05.1997 - 02.2004
Associate of Science - Nursing
Wenatchee Valley College
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