Carrie Foura
Northumberland,PA
Summary
Proven sales specialist with a track record of enhancing customer satisfaction and boosting sales through expert relationship building and sales strategy development. At National Vision Associates, I excelled in client relations and upselling, significantly contributing to long-term business growth. Skilled in both technical support and team collaboration, I consistently achieve and surpass sales targets.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Glasses And Contacts Sales Specialist
National Vision Associates
04.2011 - 08.2013
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Throughout my time here I was a key holder. I would opened and close the store
Customer Service/Jewelry Department
Kohl's Department Stores, Inc
08.2008 - 05.2012
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
- Successfully managed high-volume periods through careful planning and efficient resource allocation.
Education
CompTIA A+ Certification -
CompTIA
Cyber Security - Certificates
Coursera
Bachelor's - Cyber Security
Devry
High School Diploma -
Penn Foster
Scranton, PA05.2010
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Team Collaboration
- Sales expertise
- Sales Presentations
- Cash Handling
- Sales Training
- Cold-calling
- Sales process optimization
- Telemarketing expertise
- Relationship selling
- Account Management
- Inventory Maintenance
- Inquiry Handling
- Closing Techniques
- Sales strategy development
- Technical Support
Certification
CompTIA A+ and CompTIA security
Timeline
Glasses And Contacts Sales Specialist
National Vision Associates
04.2011 - 08.2013
Customer Service/Jewelry Department
Kohl's Department Stores, Inc
08.2008 - 05.2012
CompTIA A+ Certification -
CompTIA
Cyber Security - Certificates
Coursera
Bachelor's - Cyber Security
Devry
High School Diploma -
Penn Foster
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