Carrie Frysinger
Cridersville,OH
Summary
Proven leader with extensive experience at Community Market, adept in staff training and development, and customer service excellence. Excelled in enhancing customer satisfaction and streamlining document management processes. Skilled in data entry and maintaining professionalism under pressure, significantly contributing to operational efficiency and team performance. Effective team worker dedicated to the betterment of fellow employees and the company as a whole.
Overview
5
5
years of professional experience
Work History
Manager on Duty, Cashier
Community Market
Wapakoneta, OH
08.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Oversaw the sale of age-restricted items and state and federally regulated products.
- Assisted in interviewing processes concerning potential new hires.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Secretarial Assistant
Wright State University
Celina, OH
06.2019 - 06.2020
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Executed record filing system to improve document organization and management.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Monitored office calendars to plan meetings to maximize productivity.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
- Improved data accuracy by diligently maintaining databases and spreadsheets with up-to-date information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Bachelor of Science - Business
Wright State University
Dayton, OH04.2023
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Data entry proficiency
- Document Preparation
- File Management
- Proofreading expertise
Timeline
Manager on Duty, Cashier
Community Market
08.2021 - Current
Secretarial Assistant
Wright State University
06.2019 - 06.2020
Bachelor of Science - Business
Wright State University