Carrie Gaffney
Spring,USA
Summary
Detail-oriented and proactive professional with over 10 years of expertise in operational planning, documentation management, and financial tracking.
Proven track record in streamlining vendor onboarding, managing Certificates of Insurance (COI), and maintaining rigorous compliance for complex projects. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
16
16
years of professional experience
Work History
Office Manager / Contracts Administrator
Hot Water Guys, LLC
Houston, TX
01.2010 - Current
- Responsible for daily operations of plumbing office.
- Process all AR/AP in QuickBooks.
- Ensure all outgoing invoicing is accurate.
- Receive and assess service requests and match with proper technicians.
- Field new customer requests for installation and pre qualify customer for sales person.
- Convert Estimates to Sales-Order once job is approved.
- Pull necessary Permits for New Installations.
- Ensure all necessary COI's are available for job.
- Approve and process payroll for all employees.
- Create purchase orders for parts inventory and repair orders.
- File all warranty claims with manufacturers and follow through to completion.
- File all applicable Manufacturer Rebates.
- Managed company-wide insurance compliance.
- Ensure all Technicians and Installers are current with appropriate licensing through TSBPE.
- Assist owners with all advertising and social media. Track analytics and KPIs
- Developed and implemented office policies to improve efficiency.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Negotiated contracts with vendors and warranty companies securing favorable terms and cost savings.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
Bachelor of Science -
The Ohio State University
Columbus, Ohio01.1990
Skills
- QuickBooks management
- Payroll administration
- Purchase order processing
- Permit management
- Customer relationship management
- Operational planning
- Inventory control
- Vendor coordination
- Effective communication
- Staff scheduling
- Attention to detail
- Team leadership
- Customer service
- Problem solving
- Contract negotiation
- Credit and collections
- Financial tracking
- Payroll processing
- Payroll and budgeting
- Policy and procedure modification
- Staff hiring
- Banking operations
- Office management
- Clear oral/written communication
Timeline
Office Manager / Contracts Administrator
Hot Water Guys, LLC
01.2010 - Current
Bachelor of Science -
The Ohio State University