Lillian Rivera

I was a manager at NexGen Lift Trucks. I am used to customers coming in and out of the facility, nonstop. I also have a few workers that I would direct on where they should go to customers. I managed QuickBooks, payroll, ordering parts, etc. I have experience in Word, Excel, client follow-ups, and making sure the place was in line.

• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Responded to customer inquiries via phone or email in a professional manner.
• Provided training to new hires on office policies and procedures.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

I was a caregiver for an elderly lady who had dementia. I read her books, took care of her, took care of the home, etc. She was an amazing woman who ended up going to an old folks' home. I took care of her while I worked at NexGen Lift Trucks.

• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Supported bathing, dressing and personal care needs.
• Monitored vital signs and medication use, documenting variances, and concerning responses.
• Consulted with client care team to continually update care plans.