Cayla Johnson
St. Louis,MO
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
10
10
years of professional experience
Work History
Office Manager
Primerica (Tate & Associates)
07.2019 - 12.2019
- Daily task includes: management, calling clients, keeping up with payments, data entry, keeping everything organized
Hostess/Waitress
Twin Peaks Restaurant
11.2018 - 12.2019
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions and make suggestions regarding food and beverage
- Pre-bus tables; maintain table cleanliness
- Look for ways to avoid waste and limit costs
Entry Level- Executive Account Holder
VL Sales Concept
09.2024 - 10.2024
- Daily task includes: Building relationships: Managing relationships with clients and ensuring their satisfaction
- Developing plans: Creating strategic plans to address client needs and resolve issues
- Meeting with clients: Regularly meeting with clients to review progress, identify growth opportunities, and ensure deliverables meet expectations
- Coordinating with internal teams: Aligning resources with client objectives and tracking performance metrics
- Serving as the primary business contact: Being the primary point of contact for the client
- Ensuring goals are met: Ensuring that clients successfully meet goals defined during onboarding
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Package Loader
UPS
10.2023 - 02.2024
- Daily task includes: sort and group packages according to their intended destinations and load them into appropriate delivery vehicles
Behavioral Technician
ABS (Autism Behavioral Spectrum)
07.2023 - 10.2023
- Daily task includes: Provide direct intervention: Use applied behavior analysis (ABA) to teach skills like communication, socialization, self-help, and play
- Implement treatment plans: Follow guidelines from a treatment plan to teach specific skills and provide instructions for how to respond to the client
- Collect data: Track a client's progress and behavior to evaluate the effectiveness of treatment
- Provide crisis intervention: Respond to client needs, including crisis intervention
- Maintain confidentiality: Adhere to HIPAA laws and maintain client confidentiality
River Crossing Nursing Home
03.2023 - 07.2023
- Daily task includes: This can include mopping & vacuuming floors, disinfecting surfaces and restrooms and emptying trash and recycle cans
Rose International (United HealthCare)
01.2023 - 06.2023
- Daily task includes: Answer incoming phone calls from health care providers (i.e
- Physician offices, clinics) and identify the type of assistance the provider needs (EG
- Benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Christ Community Lutheran School (All4 campuses)
10.2022 - 02.2023
- Daily task includes: following the curriculum, potty training, interacting with the kids, taking them outside, preparing breakfast, lunch and snack, preparing them for nap, making sure that my room and the kids are always clean
Nordstrom (West County Mall)
07.2022 - 01.2023
- Daily tasks include: adjusting inventory, fulfilling all online & store pick up orders
- Assisting customers if they need it ‘ making sure the store is clean and shop able for customers
DISYS Contractor (Wells Fargo)
07.2020 - 07.2022
- 07/2020-02/2021; Mailing Department03/2021-07/2022; Service & Processing
Lead Teacher
Kid Street Daycare
07.2019 - 05.2020
- Daily tasks include: following the curriculum, potty training, interacting with the kids, taking them outside, preparing breakfast, lunch and snack, preparing them for nap, making sure that my room and the kids are always clean
Retail Sales Associate
Swarovski
01.2019 - 07.2019
- Work as a team player to ensure top quality customer services
- Daily task include: selling, stocking merchandise, inventory management, packing and cleaning
Children Educator
Jumpstart Child Care
08.2016 - 11.2018
- Prepare meals and organize mealtimes and snacks for children
- Changing diapers of infants and toddlers Organize activities or implement a curriculum that allows children to learn about the world and explore interest
Cashier
QuikTrip
06.2014 - 07.2017
- Worked in a fast-friendly customer service environment
- While performing daily audits, along with running the cash register, stocking and up keeping throughout the store
Education
Cosmetology
Grabber School of Hair Design
07.2019
Bachelor’s - Early childhood Education, Dance/Media Communication
Harris-Stowe State University
05.2018
Skills
- Superior customer service
- Microsoft Office (Word, PowerPoint, Outlook, Excel)
- Filing
- Scheduling
- Telecommunication
- Multi-tasking
- Editing
- Typing
- Money Handling
- Retail Sales
- Proven ability to plan and complete multiple task within strict deadline
- Caregiver
- Teacher
- Inventory
Timeline
Entry Level- Executive Account Holder
VL Sales Concept
09.2024 - 10.2024
Package Loader
UPS
10.2023 - 02.2024
Behavioral Technician
ABS (Autism Behavioral Spectrum)
07.2023 - 10.2023
River Crossing Nursing Home
03.2023 - 07.2023
Rose International (United HealthCare)
01.2023 - 06.2023
Christ Community Lutheran School (All4 campuses)
10.2022 - 02.2023
Nordstrom (West County Mall)
07.2022 - 01.2023
DISYS Contractor (Wells Fargo)
07.2020 - 07.2022
Office Manager
Primerica (Tate & Associates)
07.2019 - 12.2019
Lead Teacher
Kid Street Daycare
07.2019 - 05.2020
Retail Sales Associate
Swarovski
01.2019 - 07.2019
Hostess/Waitress
Twin Peaks Restaurant
11.2018 - 12.2019
Children Educator
Jumpstart Child Care
08.2016 - 11.2018
Cashier
QuikTrip
06.2014 - 07.2017
Bachelor’s - Early childhood Education, Dance/Media Communication
Harris-Stowe State University
Cosmetology
Grabber School of Hair Design
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