Carrie Green
Optum
Marysville,WA
28
years of professional experience
Dynamic Clinical Supervisor skilled in team supervision, critical thinking, and staff training. Proven ability to enhance patient care and operational efficiency through quality assurance measures and strategic staff development.
Work History
Clinical Supervisor
2 Years 4 Months- Supervised clinical team to ensure adherence to best practices and regulatory requirements.
- Developed training programs to enhance staff competencies and improve patient care standards.
- Implemented quality assurance measures that increased operational efficiency and patient satisfaction.
- Monitored patient outcomes, identifying trends to inform strategic improvements in service delivery.
- Conducted performance evaluations, providing constructive feedback to promote professional development.
- Managed scheduling and resource allocation, optimizing workflow within clinical operations.
- Led initiatives to standardize processes, enhancing overall clinic functionality and effectiveness.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Facilitated hiring of qualified Specialty Float, Allergy personnel by interviewing applicants and making recommendations for employment.
- Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
Certified Medical Assistant
27 Years 11 Months- Administered patient care services, ensuring comfort and safety during examinations.
- Assisted healthcare providers with clinical procedures, enhancing operational efficiency.
- Educated patients on treatment plans and medication management for improved health outcomes.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Trained new staff on best practices in patient care and clinic protocols, fostering team development.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before being depleted.
- Prepared and administered medications to alleviate patient symptoms.
Education
High School Diploma
No Degree - Health Sciences
Certified Medical Assistant - Medical Assistant
- Dean's List-Full Year
- Honor Roll Full year
- Awarded The Award of Excellence with Perfect Attendance
- 4.0 GPA
Associate of Arts - General Education in Social Sciences
Skills
Clinical skills
Clinical management
Team leadership
Staff training
Quality assurance
Team supervision
Clinical oversight
Clinical management
Critical thinking
Timeline
Clinical Supervisor
Optum
04.2024 - CurrentRead More
Certified Medical Assistant
Optum
09.1998 - CurrentRead More
EVCC
No Degree from Health Sciences
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Darrington High School
High School Diploma
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Eaton Technical School
Certified Medical Assistant from Medical Assistant
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Evcc
Associate of Arts from General Education in Social Sciences
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