Dianne Cantrell

• Supervised clinical staff, ensuring consistent patient flow, triage, and exam room readiness.
• Coordinated daily schedules, balancing provider coverage, patient needs, and workflow priorities.
• Monitored charting accuracy in EMR, supporting compliant documentation and timely records completion.
• Trained new clinical team members on procedures, protocols, and patient care standards.
• Evaluated clinical operations, identifying process gaps and implementing workflow improvements.
• Communicated with providers and front office staff to resolve patient care issues quickly.
• Maintained inventory of clinical supplies, ensuring availability for procedures and patient visits.
• Reinforced infection control and safety practices across clinical areas to support regulatory compliance.
• Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
• Assessed patients, determined needs, and managed care.
• Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
• Responded to crisis situations with calm and professional approach to optimize support.
• Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
• Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
• Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
• Lead and directed team of 14 clinical personnel and support staff.
• Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
• Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
• Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
• Facilitate hiring of qualified clinical provider staff personnel by interviewing applicants and making recommendations for employment.
• Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
• Oversaw clinical trials for new medications, contributing to advancements in treatment options.
• Strengthened compliance with healthcare regulations through rigorous oversight and continuous education of clinical staff.
• Implemented new clinical training programs, leading to improved staff competency and patient satisfaction.
• Implemented stress reduction programs for staff, leading to improved morale and reduced turnover.
• Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Oversaw daily front office operations, ensuring efficient patient flow and schedule coordination.
• Managed staff scheduling, assignments, and coverage to support consistent clinic performance.
• Coordinated patient check-in, registration, and insurance verification for accurate visit processing.
• Monitored billing workflows, claims follow-up, and payment posting to support revenue cycle accuracy.
• Maintained medical records, office files, and compliance documentation in line with dermatology procedures.
• Resolved patient concerns and service issues, delivering timely communication and professional support.
• Implemented office procedures that improved organization, workflow consistency, and team accountability.
• Supported vendors, supplies, and equipment needs to maintain smooth daily practice operations.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

• Assisted dermatology providers with patient intake, rooming, and preparation for examinations and procedures
• Assisted with MOHs surgeries, blu light and cosmetic procedures.
• Documented histories, medications, allergies, and treatment notes in electronic health records with accuracy
• Prepared exam rooms, sterilized instruments, and maintained compliance with infection control protocols
• Collected vital signs and updated patient information before clinical visits and treatments
• Educated patients on aftercare instructions, medication use, and follow-up scheduling
• Supported biopsy, excision, and cryotherapy procedures by organizing supplies and anticipating provider needs
• Coordinated appointment scheduling, referrals, and prior authorizations to support patient flow
• Managed clinical supplies and restocked treatment areas to maintain efficient daily operations.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.

• Coordinated patient appointments, referrals, and follow-up visits across wound care services.
• Communicated with providers, patients, and facilities to support timely care transitions.
• Maintained accurate patient records and updated care plans in electronic medical systems.
• Assisted clinical staff with documentation, order processing, and treatment coordination.
• Monitored pending referrals and resolved scheduling conflicts to support continuity of care.
• Collaborated with multidisciplinary teams to streamline workflow and improve care coordination.
• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

• Prepared patient rooms and gathered vitals before dermatology examinations.
• Assessed medical histories and documented accurate patient information in EMR.
• Assisted providers with biopsies, excisions, and in-office dermatology procedures.
• Assisted in cosmetic procedures and coordination of medication needed.
• Sterilized instruments and maintained compliant exam room supplies and equipment.
• Assisted in preparation and execution of MOHS surgeries with surgeon.
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• Educated patients on skincare instructions, medications, and post-procedure care.
• Supported prior authorizations and prescription refill requests for dermatology treatments.
• Facilitated patient education on treatment plans and medications, improving understanding and compliance.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.

• Scheduled surgeries and coordinated schedules with outpatient surgery centers and hospitals.
• Asssited provider with post operative appointments and dressing changes, suture removals and basic wound care.
• Coordinated patient appointments, surgical consultations, and follow-up visits to support seamless care delivery.
• Managed preoperative and postoperative instructions, ensuring patients understood preparation, recovery, and office expectations.
• Verified insurance benefits and obtained prior authorizations for procedures, reducing scheduling delays.
• Updated electronic medical records with accurate patient information, treatment plans, and care coordination details.
• Organized referral documentation and clinical paperwork to support efficient office workflow and compliance.
• Responded to patient inquiries regarding procedures, recovery guidance, and appointment logistics with professionalism and accuracy.
• Monitored care coordination tasks, maintaining timely follow-up and consistent support throughout surgical treatment process.

Medical assistant in a busy dermatology clinic. Maintained electronic medical records, performed prior authorizations for biologic medications. Assisted provider with cosmetic procedures. Triaged patients to exam rooms, performing vital signs and chief complaints at each visit. Called patients back with test results and instructions from provider. Scheduling appointment and procedures.

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Medical assistant in a thriving internal medicine clinic. Answered patient phone calls and assisted them accordingly. Gave vaccines as directed by provider. Ordered medications, tests and vaccines as directed by provider. Managed electronic medical records, with accuracy and efficiency. Performed EKGs, pulmonary function studies as needed. Refilled medications and performed prior authorizations as needed.

• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Improved clinical workflow with introduction of electronic health records systems.

• Scheduled patient appointments and coordinated cardiology visit workflows.
• Prepared examination rooms and maintained clean, organized clinical supplies.
• Collected patient histories, vital signs, and medication information accurately.
• Assisted providers with EKGs, stress tests, and routine diagnostic procedures.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.