Shieem Green
Chester,PA
Summary
Patient-oriented Clinical Supervisor with seeking to bring talent and expertise to growing organization. Skilled in developing programs to improve nurse and staff competencies and patient outcomes. Accomplished in helping set high professional performance standards leading to delivery of high-quality services.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Clinical Supervisor
Mirmont Treatment Center
Media, Pennsylvania
01.2020 - Current
- Supervised multidisciplinary teams to enhance patient care, ensuring compliance with treatment protocols and regulatory standards.
- Developed and implemented training programs for staff, improving clinical skills and fostering a culture of continuous improvement.
- Monitored patient progress and collaborated with healthcare providers to adjust treatment plans, enhancing overall patient outcomes.
- Led quality assurance initiatives, identifying areas for improvement and implementing strategies to optimize service delivery.
- Conducted performance evaluations and provided constructive feedback, fostering professional development and enhancing team efficiency.
- Analyzed treatment effectiveness and generated reports to inform clinical practices, contributing to evidence-based decision-making within the facility.
- Actively sought out continuing education opportunities related to clinical practice areas.
- Participated in team meetings to discuss best practices for client care.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Coordinated weekly work schedules for department employees.
- Maintained accurate documentation of client progress within the Electronic Health Record system.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Monitored client progress in order to modify treatment plans as needed.
- Interviewed applicants and made recommendations for new hires.
- Investigated complaints from clients or families concerning their care or treatment.
- Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
- Ensured that all safety protocols were followed at all times in the facility.
Counselor
Bowling Green Brandywine
Kennett Square, Pennsylvania
02.2020 - 02.2026
- Developed individualized counseling plans to support clients in achieving personal and academic goals, enhancing overall well-being.
- Facilitated group therapy sessions, fostering communication and collaboration among participants to improve interpersonal skills.
- Implemented crisis intervention strategies, effectively managing high-stress situations and promoting client safety and stability.
- Conducted comprehensive assessments to identify client needs, ensuring tailored support and appropriate resource allocation.
- Collaborated with multidisciplinary teams to develop and implement program initiatives, driving community engagement and support services.
- Mentored junior counselors, sharing best practices and resources to enhance service delivery and professional development.
- Maintained accurate documentation of client progress and interventions, ensuring compliance with regulatory standards and facilitating effective communication.
- Organized workshops on mental health awareness, equipping clients with coping strategies and resources for personal empowerment.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Provided individual and group counseling sessions for clients.
- Developed treatment plans to address client needs.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Monitored clients' daily activities and responded appropriately when needed.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
- Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
- Led support groups for specific client populations, such as those with addiction, grief, or chronic illness.
- Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Coordinated resources to support clients and help each achieve targets.
Lead Care Manager
Sunrise Senior Living
Media, Pennsylvania
09.2024 - 11.2025
- Coordinated care plans for residents in assisted living settings.
- Led team meetings to discuss resident needs and staff assignments.
- Developed training materials for new care staff on best practices.
- Ensured compliance with health regulations and safety protocols.
- Facilitated communication between families and healthcare providers.
- Trained staff on compassionate care techniques and conflict resolution skills.
- Cultivated and maintained strong community relationships.
- Provided direct supervision to Care Managers and ensured they were meeting performance standards.
- Created reports summarizing department activities, outcomes and budget information.
- Developed policies and procedures for Care Management operations and monitored adherence to them.
- Assisted in resolving conflicts among staff members or between staff members and clients.
- Conducted regular staff meetings to review goals, objectives and progress of the team.
- Monitored patient outcomes and quality of services provided by Care Managers.
- Assisted in the development of individual care plans for patients based on their needs.
- Delivered clinical, functional and operational support to team members.
- Resolved conflicts between Care Managers, families, or other service providers when necessary.
- Maintained up-to-date knowledge of trends in healthcare industry related to Case Management Services.
- Provided guidance and support to Care Managers during complex cases or difficult situations.
- Analyzed data collected from patient surveys to identify areas needing improvement in services.
- Performed administrative tasks such as scheduling appointments, preparing reports.
Mental Health Technician
Crozer Chester Medical Center
Chester, PA
01.2019 - 03.2025
- Monitored patient behavior and emotional status throughout daily activities.
- Assisted healthcare professionals in implementing treatment plans for patients.
- Documented patient interactions and observations in medical records accurately.
- Maintained a safe and therapeutic environment for all patients.
- Provided support during group therapy sessions, promoting patient engagement.
- Educated patients on coping techniques and self-care practices effectively.
- Collaborated with multidisciplinary teams to discuss patient care strategies.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Encouraged positive behaviors through rewards systems when appropriate.
- Supervised visitors entering the facility according to established security protocols.
Education
Bachelor of Science - Psychology
Bethune-Cookman University
Daytona Beach, FL 09.2017 - 06.2021
Chester High School
Chester, PASkills
- Patient care
- Treatment protocol compliance
- Multidisciplinary team leadership
- Quality assurance initiatives
- Electronic Health Record (EHR)
- Crisis intervention strategies
- Clinical training development
- Individualized treatment planning
- Patient progress monitoring
- Regulatory compliance
- Interdisciplinary communication
- Performance evaluation
- Mental health assessments
- Evidence-based practice
- Group therapy facilitation
- Resource coordination
- Client documentation accuracy
- Workshop organization
- Client engagement strategies
- Outreach program development
- Therapeutic techniques
- Medical records management
- Behavioral health
- Professional relationship management
- Staff education and training
- Mental health counseling
- Multidisciplinary team collaboration
- Reporting requirements
- Unit leadership
- Staff development
- Developing training programs
- Quality assurance
- Staff management
- HIPAA
- Documentation requirements
- Organizing staff schedules
- Clinical quality improvement
- Clinical skills
- Team supervision
- Clinical training
- Recruitment
Accomplishments
- Best catch award 2022 main line health
Timeline
Lead Care Manager
Sunrise Senior Living
09.2024 - 11.2025
Counselor
Bowling Green Brandywine
02.2020 - 02.2026
Clinical Supervisor
Mirmont Treatment Center
01.2020 - Current
Mental Health Technician
Crozer Chester Medical Center
01.2019 - 03.2025
Bachelor of Science - Psychology
Bethune-Cookman University
09.2017 - 06.2021
Chester High School