Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Carrie Hartley

Oregon City,OR

Summary

Dedicated professional with a solid background in assisting patients and clients with meeting their basic needs and care, while going above and beyond! Knowledgeable about medical procedures, recreational requirements, and safety measures. Organized and committed to offering solid skills in customer relations, handling challenging situations with patience, and the ease to work alone or with a team to accomplish necessary tasks and projects in a timely manner.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional (DSP) & Administrative Assistant

Respite Solutions
West Linn, OR
06.2020 - Current
  • Assisting the client with all activities of daily living including: toileting, bathing, dressing, mobility, etc
  • Preparing meals, housekeeping chores like cleaning the client’s room and doing laundry, learning money management, supporting them in accessing their community in a meaningful way, practicing different skills such as communication, behavior, money management, etc
  • Observing, recognizing, and reporting changes in the client’s behaviors and condition back to the agency and family
  • Contacting providers, clients, and client’s guardians to complete necessary paperwork and trainings required by the state
  • Creating new systems and procedures to mainstream tasks and communication
  • Creating organizational tools to adhere to State compliance while researching improved training and tracking systems
  • Supporting clients and providers and problem solving on how to better support them during times of difficulties.

Receptionist/New Patient Coordinator

RestorePDX
Beaverton, OR
11.2018 - 11.2019
  • Maintains secure, compassionate, and positive work environment by establishing and following standards and procedures; complying with HIPPA regulations
  • Answering and maintaining multi-line phone system, greeting patients, updating patients' medical records, handling correspondence, scheduling appointments, and scanning appropriate documents
  • Applying payments to patient accounts and explaining billing ledgers when necessary
  • Initiates onboarding of new systems and communicates patients needs between the front office and clinical staff
  • Handles new patient appointment inquiries through online and phone submissions and checks insurance benefits before reaching out to new potential patient

Office Manager/Physical Therapy Aide

North Lake Physical Therapy
Canby & Tigard, OR
01.2017 - 11.2018
  • Preps treatment room for patients in accordance with prescribed procedures and protocols.
  • Prepared patients for physical therapy treatment by welcoming, comforting, and assisting them in wearing proper attire for the session.
  • Answering telephones, greeting patients, updating and filing patients' medical records, handling correspondence between patient and insurance companies, scheduling appointments, scanning appropriate documents
  • Compliance management to insurance companies’ standards and maintaining physical therapist’s treatment plans
  • Ordered supplies and equipment to maintain adequate inventory levels, submitted authorizations through insurance
  • Supervised, interviewed, and hired staff members, organized schedules and delegated tasks accordingly

Education

Bachelors of Science - Physical Activity & Health, Community Health

Eastern Oregon University
03-2022

Skills

  • Customer service
  • Multi-line Phone Systems
  • Learning new computer programs and EMR systems quickly
  • Advanced knowledge of Microsoft and Macintosh programs
  • Excellent math, reading, and writing skills
  • Direct Patient Care
  • Medication Administration
  • First aid and safety
  • Effective written and oral communication
  • Leadership skills
  • Scheduling

Affiliations

  • Community relations and organization...Moderate and Lead a monthly book club
  • Coordinate playdates and activities for my daughter that add to her life and provide meaningful social engagement
  • Meal planning and consistent, regular exercise

Accomplishments

  • Consistent internal promotions in last three companies I have worked with

Certification

  • CPR/First Aid Certification

References

References available upon request.

Timeline

Direct Support Professional (DSP) & Administrative Assistant

Respite Solutions
06.2020 - Current

Receptionist/New Patient Coordinator

RestorePDX
11.2018 - 11.2019

Office Manager/Physical Therapy Aide

North Lake Physical Therapy
01.2017 - 11.2018

Bachelors of Science - Physical Activity & Health, Community Health

Eastern Oregon University

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Carrie Hartley