Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Carrie Hearvey

Bloomington,IL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Claims RepresentativeMarketing Communications SpecialistCustomer Service RepresentativeCrew MemberCrew Member

Work Type

Part Time

Location Preference

RemoteOn-SiteHybrid
Location: Bloomington, IL, US
Open to relocation: Yes

Salary Range

$22/hr - $1000/hr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefits

Summary

Dynamic professional with extensive experience in customer service and claims processing at IDES. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in claims investigation and database management, consistently identifying fraudulent claims and minimizing financial losses. Recognized for attention to detail and strong team collaboration in fast-paced environments. Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Claims Representative

IDES
11.2024 - 04.2025
  • Worked productively in fast-moving work environment to process large volumes of claims. Followed up with customers on unresolved issues. Improved customer satisfaction by providing timely and accurate information on claim status and resolution. Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling. Collaborated with cross-functional teams to expedite complex claims investigations and resolutions. Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation. Provided exceptional customer service, addressing concerns and resolving issues promptly. Leveraged technology to automate routine tasks, allowing more focus on complex claim investigations.

Marketing Communications Specialist

COUNTRY Financial
05.2021 - 07.2023
  • Increased brand awareness by developing and implementing strategic marketing campaigns. Created communications and marketing materials to achieve objectives and maintain branding. Managed vendor relationships for outsourced creative services, ensuring timely delivery within budget constraints. Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings. Acted as first point of contact and set appointments for prospective clients. Acted as a reliable point of contact for client concerns, addressing concerns or questions about their appointments with professionalism and tact. Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process. Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.

Customer Service Representative

State Farm
01.2020 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Assisted customers in navigating company website and placing online orders, improving overall user experience. Improved resolution time with effective problem-solving for customer complaints.

Crew Member

Burger King
06.2017 - 07.2018
  • Worked front counter, drive-thru and other areas. Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency. Worked well with teammates and accepted coaching from management team. Collaborated with team members to complete orders. Improved customer satisfaction by providing friendly and efficient service at the register. Provided excellent customer service by greeting customers and meeting quality expectations. Kept food preparation area, equipment, and utensils clean and sanitary. Provided exceptional customer service, addressing concerns or issues promptly and professionally. Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day. Enhanced team productivity by maintaining a clean and organized workspace for crew members. Assisted in reducing wait times by efficiently managing customer queues during peak hours. Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Crew Member

Wendy’s
06.2015 - 09.2015
  • Cleaned and maintained all areas of restaurant to promote clean image. Became familiar with products to answer questions and make suggestions. Operated cash register to ring up final bill and process various forms of payment. Stocked shelves to organize aisles in assigned department. Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities. Strengthened workplace safety by promptly identifying potential hazards and taking corrective action. Participated in ongoing training programs to continuously update knowledge of company policies and procedures. Increased customer satisfaction with prompt and accurate order taking. Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Education

High School Diploma -

Normal Community High School
Normal, IL

Skills

  • Microsoft office, Insurance claims review, Claims investigation, Time management, Team collaboration, Database management, File management, Claims processing, Customer service, Attention to detail, Denied claims identification, Information verification, Financial transactions
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Certification

CPR-BLS

Timeline

Claims Representative

IDES
11.2024 - 04.2025

Marketing Communications Specialist

COUNTRY Financial
05.2021 - 07.2023

Customer Service Representative

State Farm
01.2020 - 12.2022

Crew Member

Burger King
06.2017 - 07.2018

Crew Member

Wendy’s
06.2015 - 09.2015

High School Diploma -

Normal Community High School

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