Anakaren Villalobos
Joliet,IL
Summary
Knowledgeable Program Representative offering 15 years of experience providing exceptional assistance to internal and external customers. Self-directed and efficient with strengths in problem-solving and conflict management. Professional liaison between program and clients, translating details and supporting customer journey.
Overview
4
4
years of professional experience
Work History
Employment Security Program Representative
IDES
06.2023 - 11.2023
- Under general supervision, serves as a Program Representative for the Illinois Department of Employment Security
- Performs functions related to receipt, review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security
- Assists clients with various programs and services offered by the Illinois Department of Employment Security and partner agencies
- Adjudicates monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims
- Advises clients on work attitudes, habits, relationships and attire as related to a specific job referral
- Establishes and maintains activity reports to demonstrate work activity and detail time charging
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Office Assistant
Department of Human Services
11.2021 - 06.2023
- Receptionist duties such as answering phones and transferring calls
- Retrieving messages from the local office general voicemail box and distributing them to staff
- Opening, sorting, and distributing incoming mail
- Keyboarding and preparing routine forms, travel vouchers, customer forms, form letters, cards, and records
- Issuing and replacing LINK cards to customers
- Maintaining records of card numbers issued or voided
- Completing computerized transactions to communicate activation of card to Electronic Benefits Transfer (EBT) contractor
- Maintaining files of forms, reports, supplies, brochures, and records
- Performing other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Recruiter-Onsite
Paramount Staffing
08.2021 - 11.2021
- Sourcing, interviewing, evaluating, selecting, and hiring employees for temporary, temporary-to-hire, and direct positions
- Submitting employee information to employers
- Handling employee complaints, grievances, questions, and concerns
- Speaking to customers to define their staffing needs
- Identifying essential functions of positions and establishing job descriptions
- Posting job ads on various platforms to identify new candidates
- Conducting weekly payroll for all employees
- Handling onsite duties when necessary.
Recruiter
Integrity Trade Services
08.2019 - 08.2021
- Sourcing, interviewing, evaluating, selecting, and hiring employees for temporary, temporary-to-hire, and direct positions
- Submitting employee information to employers
- Handling employee complaints, grievances, questions, and concerns
- Speaking to customers to define their staffing needs
- Identifying essential functions of positions and establishing job descriptions
- Posting job ads on various platforms to identify new candidates.
Education
Human Resource Management -
Joliet Junior College
Joliet, IL12.2025
Medical Administrative Assistant -
Everest College
Bur Ridge, IL06.2010
General Studies -
Joliet Central High School
Joliet, IL05.2007
Skills
- Type 45WPM
- Proficient with Avionte
- Team player
- Excellent time management skills
- Microsoft; Word, Excel, PowerPoint and Outlook
- Blue force
- Temp works
- Customer Service skills
- Clerical/Office
- Filing
- Bilingual; Spanish
- Organizational Skills
- Data entry
- Multitasking
- Planning and coordination
- Employment service program
- Application Coordination
- Policy Interpretation
- Information Verification
- Application Processing
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Excellent communication
Websites
Languages
Spanish
Full Professional
Timeline
Employment Security Program Representative
IDES
06.2023 - 11.2023
Office Assistant
Department of Human Services
11.2021 - 06.2023
Recruiter-Onsite
Paramount Staffing
08.2021 - 11.2021
Recruiter
Integrity Trade Services
08.2019 - 08.2021
Human Resource Management -
Joliet Junior College
Medical Administrative Assistant -
Everest College
General Studies -
Joliet Central High School
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