Da'Sha Blackwell
Yukon
Summary
Experienced Customer Service Representative with a focus on relationship building and effective problem-solving. Expert in managing a high volume of calls while maintaining quality, achieving notable satisfaction ratings. Proficient in CRM systems, ensuring accurate tracking of customer interactions and improving follow-up processes. Dedicated to enhancing the customer experience through exceptional support and effective communication.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus
4345 N Lincoln Blvd
11.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assist members with their Soonercare coverage
- Educate and enroll members on Sooner Select plans such as Aetna, Oklahoma Complete Health, Humana Health Horizon for medical, Liberty Dental and Dentaquest for dental
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Transfer calls to appropriate department regarding updating information on their insurance account
- Stay in compliance with after call work, break and lunch time schedules
Customer Service Loan Assistance
Midland Mortgage Corp.
777 NW Grand Blvd
07.2025 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted Mortgager's with loss litigation accounts
- Collected monthly payments, pre payments, forbearance plan payments etc
- Transfer calls to appropriate department about mortgager's account
Customer Service Representative
MR. HANDYMAN OF CENTRAL OKLAHOMA CITY
Oklahoma City, OK
03.2025 - 07.2025
- Utilized CRM software to track and manage customer interactions, ensuring accurate and timely follow-ups.
- Handled high-volume calls with composure and professionalism, achieving an average call resolution time of under 4 minutes.
- Developed strong relationships with repeat customers, fostering loyalty and repeat business.
- Entered customer information into Service Titan system while scheduling Service Professionals to complete handyman request.
- Complete call backs from various lead request including, email, Angie List, Home Advisor, voicemail etc in a timely manner.
Patient Access Representative
MERCY HEALTHCARE
Edmond, OK
12.2024 - 03.2025
- Managed high-volume phone inquiries, enhancing patient satisfaction through effective communication and problem resolution.
- Coordinated patient appointments and scheduling, optimizing clinic workflow and reducing wait times.
- Implemented process improvements that led to a 15% increase in appointment scheduling efficiency.
- Resolved patient inquiries and complaints with empathy and professionalism, enhancing overall patient experience.
- Maintained confidentiality of patient records in accordance with HIPAA regulations, ensuring data security.
- Ensured accurate documentation of patient interactions for quality improvement and compliance tracking.
Customer Care Representative
PRINCIPLE CHOICE
Oklahoma City, OK
03.2022 - 12.2024
- Provided interpersonal skills while building long lasting relationships with Veterans, Providers and other Veteran Representatives.
- Maintained compliance with calls and correspondence notifications.
- Answered calls effectively and efficiently while inputting information into various systems.
- Managed a high volume of inbound effectively handling an average of 100 calls per day while maintaining quality standards.
- Participated in team meetings to share feedback and suggest improvements based on customer interactions, fostering a culture of continuous improvement.
- Navigated several systems while troubleshooting professionally. Adhered to all training, meetings within company guidelines.
Inventory Analyst / Material Handler
SMITH & NEPHEW
Oklahoma City, OK
03.2019 - 03.2022
- Performed Regional Inventory audit counts within hospitals, warehouses, offices etc.
- Maintained Inventory Reconciliation inbox request.
- Supported connecting departments within the Distribution department including Loaners, Repack and Returns.
- Ensured to remain compliant with company policies and procedures with expense reports, safety & quality, credentialing etc.
- Conducted scheduled cycle counts per KPMG guidelines.
- Processed and created RAs in SAP system.
Education
GED - Business Clerical
Cleveland Job Corps
Cleveland, OH01-2001
Skills
- Type 45WPM
- Multitasking
- Team player
- Excellent time management skills
- Conflict management
- Data Entry Proficient
- CRM
- Detailed Oriented
- Effective Communication
- Empathy
- Microsoft outlook / Word/Excel/Teams
- Call management
- Documentation
- Call center experience
- Medicaid insurance
Timeline
Customer Service Representative
Maximus
11.2025 - Current
Customer Service Loan Assistance
Midland Mortgage Corp.
07.2025 - 10.2025
Customer Service Representative
MR. HANDYMAN OF CENTRAL OKLAHOMA CITY
03.2025 - 07.2025
Patient Access Representative
MERCY HEALTHCARE
12.2024 - 03.2025
Customer Care Representative
PRINCIPLE CHOICE
03.2022 - 12.2024
Inventory Analyst / Material Handler
SMITH & NEPHEW
03.2019 - 03.2022
GED - Business Clerical
Cleveland Job Corps