Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Johnson

Los Angeles,CA

Summary

Seeking to obtain a position in Customer Service and Data entry that offers the opportunity for growth and advancement

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

Ashley’s Furniture
11.2020 - 01.2024
  • Answer phone calls and emails in a timely professional manner
  • Audit over 60 invoices and documents per day
  • Ensure all sales are correctly input in the system
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Forman

Damco
07.2016 - 05.2020
  • Develop a work schedule for approximately 25 workers
  • Supervise all construction workers
  • Be the liaison between construction workers and supervisors
  • Solve disputes between workers
  • Ensure that a project is adequately staffed
  • Assign tasks to construction workers
  • Ensure that the project is staying on or under budget
  • Report project progress to superiors
  • Inspected completed work to verify quality standards and compliance with criteria.

Licensed Vocational Nurse (Training)

St. Francis Behavioral Unit
03.2014 - 02.2016
  • Observe, record, and report changes in patients' condition
  • Effectively carry out medical and surgical asepsis during treatments and special procedures
  • Sterilize packages and autoclaves instruments, using proper sterilization protocols
  • Effectively label and process patient specimens as needed, including tracking specimens in correct labs
  • Organize exam rooms, including general cleaning, upkeep, and re-stocking of supplies
  • Communicate with patients' family or friends to provide advice, comfort and release instructions
  • Administer injections, prescribed medications and clean and dress wounds and assist with other medical care tasks
  • Demonstrates appropriate hand washing technique to ensure proper infection control and follows universal precautions
  • ACCOMPLISHMENTS:
  • Promoted from material handler to a Forman after 5 months
  • Promoted from Customer Service Rep to office supervisor in 6 months
  • Selected as Employee of the month
  • Selected as Team Leader of the month

Education

LVN Diploma -

American Career College, Santa Monica College
04.2016

High School Diploma -

King Drew Medical Magnet
06.2011

Skills

  • SKILLS/PROFICIENCIES:
  • Experienced with general office duties
  • Supervisor roles and responsibilities
  • Computer proficiency
  • Type 45wpm
  • Data Entry

Timeline

Customer Service Supervisor

Ashley’s Furniture
11.2020 - 01.2024

Forman

Damco
07.2016 - 05.2020

Licensed Vocational Nurse (Training)

St. Francis Behavioral Unit
03.2014 - 02.2016

LVN Diploma -

American Career College, Santa Monica College

High School Diploma -

King Drew Medical Magnet
Tiffany Johnson