Seeking to obtain a position in Customer Service and Data entry that offers the opportunity for growth and advancement
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Ashley’s Furniture
11.2020 - 01.2024
Answer phone calls and emails in a timely professional manner
Audit over 60 invoices and documents per day
Ensure all sales are correctly input in the system
Implement corporate or departmental policies, procedures, and service standards in conjunction with management
Train or instruct employees in job duties or company policies or arrange for training to be provided
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Forman
Damco
07.2016 - 05.2020
Develop a work schedule for approximately 25 workers
Supervise all construction workers
Be the liaison between construction workers and supervisors
Solve disputes between workers
Ensure that a project is adequately staffed
Assign tasks to construction workers
Ensure that the project is staying on or under budget
Report project progress to superiors
Inspected completed work to verify quality standards and compliance with criteria.
Licensed Vocational Nurse (Training)
St. Francis Behavioral Unit
03.2014 - 02.2016
Observe, record, and report changes in patients' condition
Effectively carry out medical and surgical asepsis during treatments and special procedures
Sterilize packages and autoclaves instruments, using proper sterilization protocols
Effectively label and process patient specimens as needed, including tracking specimens in correct labs
Organize exam rooms, including general cleaning, upkeep, and re-stocking of supplies
Communicate with patients' family or friends to provide advice, comfort and release instructions
Administer injections, prescribed medications and clean and dress wounds and assist with other medical care tasks
Demonstrates appropriate hand washing technique to ensure proper infection control and follows universal precautions
ACCOMPLISHMENTS:
Promoted from material handler to a Forman after 5 months
Promoted from Customer Service Rep to office supervisor in 6 months