Tiffany Johnson
Los Angeles,CA
Summary
Seeking to obtain a position in Customer Service and Data entry that offers the opportunity for growth and advancement
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Ashley’s Furniture
Hawthorne
11.2020 - 01.2024
- Answer phone calls and emails in a timely professional manner
- Audit over 60 invoices and documents per day
- Ensure all sales are correctly input in the system
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Forman
Damco
El Monte, CA
07.2016 - 05.2020
- Develop a work schedule for approximately 25 workers
- Supervise all construction workers
- Be the liaison between construction workers and supervisors
- Solve disputes between workers
- Ensure that a project is adequately staffed
- Assign tasks to construction workers
- Ensure that the project is staying on or under budget
- Report project progress to superiors
- Inspected completed work to verify quality standards and compliance with criteria.
Licensed Vocational Nurse (Training)
St. Francis Behavioral Unit
Lynwood, CA
03.2014 - 02.2016
- Observe, record, and report changes in patients' condition
- Effectively carry out medical and surgical asepsis during treatments and special procedures
- Sterilize packages and autoclaves instruments, using proper sterilization protocols
- Effectively label and process patient specimens as needed, including tracking specimens in correct labs
- Organize exam rooms, including general cleaning, upkeep, and re-stocking of supplies
- Communicate with patients' family or friends to provide advice, comfort and release instructions
- Administer injections, prescribed medications and clean and dress wounds and assist with other medical care tasks
- Demonstrates appropriate hand washing technique to ensure proper infection control and follows universal precautions
- ACCOMPLISHMENTS:
- Promoted from material handler to a Forman after 5 months
- Promoted from Customer Service Rep to office supervisor in 6 months
- Selected as Employee of the month
- Selected as Team Leader of the month
Education
LVN Diploma -
American Career College, Santa Monica College
04.2016
High School Diploma -
King Drew Medical Magnet
06.2011
Skills
- SKILLS/PROFICIENCIES:
- Experienced with general office duties
- Supervisor roles and responsibilities
- Computer proficiency
- Type 45wpm
- Data Entry
Timeline
Customer Service Supervisor
Ashley’s Furniture
11.2020 - 01.2024
Forman
Damco
07.2016 - 05.2020
Licensed Vocational Nurse (Training)
St. Francis Behavioral Unit
03.2014 - 02.2016
LVN Diploma -
American Career College, Santa Monica College
High School Diploma -
King Drew Medical Magnet
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