Tiffany Johnson
Los Angeles,CA
Summary
Seeking to obtain a position in Customer Service and Data entry that offers the opportunity for growth and advancement
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Ashley’s Furniture
11.2020 - 01.2024
- Answer phone calls and emails in a timely professional manner
- Audit over 60 invoices and documents per day
- Ensure all sales are correctly input in the system
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Forman
Damco
07.2016 - 05.2020
- Develop a work schedule for approximately 25 workers
- Supervise all construction workers
- Be the liaison between construction workers and supervisors
- Solve disputes between workers
- Ensure that a project is adequately staffed
- Assign tasks to construction workers
- Ensure that the project is staying on or under budget
- Report project progress to superiors
- Inspected completed work to verify quality standards and compliance with criteria.
Licensed Vocational Nurse (Training)
St. Francis Behavioral Unit
03.2014 - 02.2016
- Observe, record, and report changes in patients' condition
- Effectively carry out medical and surgical asepsis during treatments and special procedures
- Sterilize packages and autoclaves instruments, using proper sterilization protocols
- Effectively label and process patient specimens as needed, including tracking specimens in correct labs
- Organize exam rooms, including general cleaning, upkeep, and re-stocking of supplies
- Communicate with patients' family or friends to provide advice, comfort and release instructions
- Administer injections, prescribed medications and clean and dress wounds and assist with other medical care tasks
- Demonstrates appropriate hand washing technique to ensure proper infection control and follows universal precautions
- ACCOMPLISHMENTS:
- Promoted from material handler to a Forman after 5 months
- Promoted from Customer Service Rep to office supervisor in 6 months
- Selected as Employee of the month
- Selected as Team Leader of the month
Education
LVN Diploma -
American Career College, Santa Monica College
04.2016
High School Diploma -
King Drew Medical Magnet
06.2011
Skills
- SKILLS/PROFICIENCIES:
- Experienced with general office duties
- Supervisor roles and responsibilities
- Computer proficiency
- Type 45wpm
- Data Entry
Timeline
Customer Service Supervisor
Ashley’s Furniture
11.2020 - 01.2024
Forman
Damco
07.2016 - 05.2020
Licensed Vocational Nurse (Training)
St. Francis Behavioral Unit
03.2014 - 02.2016
LVN Diploma -
American Career College, Santa Monica College
High School Diploma -
King Drew Medical Magnet
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