Summary
Overview
Work History
Education
Skills
Timeline
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Jawed Zazai

Dallas,TX

Summary

Accomplished Customer Service Supervisor at Signature Aviation with over 1800 flight hours as a Pilot, demonstrating exceptional leadership and technical skills. Excelled in fostering team collaboration, significantly improving service quality, and maintaining high customer satisfaction. Skilled in cultural awareness and analytical thinking, adept at driving results and enhancing client loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Supervisor

Signature Aviation
04.2022 - 08.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Pilot

AAF
01.2013 - 08.2021
  • Flight in MI-17,Black Hawk, and UH60.
  • Total 1800 Hours Flight..

Culture Advisor

Mission Essential
06.2010 - 09.2013
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Developed strong relationships with clients through regular communication and excellent customer service.

Education

Associate Degree - Pilot And Flight Crew

Army Aviation
Novosel St, Fort Novosel, AL
02.2017

BBA - Business Management

Sun Shine University
Kabul
01.2011

High School Diploma -

Shae Mina
Kabul
01.2008

Skills

* Technical Skills

* Soft Skills

* Leadership Skills

* Organization Skills

* Customer Service Skills

* Language Skills

* Analytical Skills

* Cultural Awareness

Timeline

Customer Service Supervisor

Signature Aviation
04.2022 - 08.2024

Pilot

AAF
01.2013 - 08.2021

Culture Advisor

Mission Essential
06.2010 - 09.2013

Associate Degree - Pilot And Flight Crew

Army Aviation

BBA - Business Management

Sun Shine University

High School Diploma -

Shae Mina
Jawed Zazai