Chelsea Evans
US,AL
Summary
Self-motivated, eager to learn team member to thriving and stagnant fields. I've done a range of services and my goal is to partake in any standing role immediately gaining an initial understanding while delivering good leadership hoping for professional growth and advancement.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE CASHIER
LOWES
02.2024 - 05.2024
- Maintained composure during busy periods or difficult interactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Cashed out customers in timely calm manner
- Welcomed customers and helped determine their needs.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
11.2023 - 12.2023
- Browsed site and offered products to customers placing orders in timely manner
- Tracked, merged and linked customer accounts
- Accurately recorded customer call in CRM system
- Delivered exceptional customer service to appease hostile calls
LIFE AND HEALTH INSURANCE AGENT
LIBERTY NATIONAL
07.2023 - 12.2023
- Built relationships with clients to identify and meet insurance needs and establish trust and rapport
- Consistently meet quotas for advancement
- Calculated premiums and established payment methods for sales
- Worked independently
TECHNICAL ADVSIOR
CGI
08.2022 - 04.2023
- Worked on multiple monitors, maneuvered within Microsoft Office
- Actively listened and analyzed caller issues and suggested appropriate solution
- Navigated clients to apply a range of troubleshooting steps regarding web browser issues, app crashes, logins, and account issues
- Navigated clients through system to build profiles, ach payments, wire, checks
- Browsed Knowledge base daily to relay correct information to clients and colleagues
- Transferred clients to appropriate department as well as accurate call backs
Education
High School Diploma -
Charles Henderson High School
Troy, AL05-2021
Skills
- Customer Service
- Customer Satisfaction
- Flexibility and empathy
- Patience and composure
- Product Knowledge
- Active Listening
- Problem-Solving
- Microsoft Office
- Oral and written communication
- Independent and team environment
- Lift 60lbs
- Type 45WPM
- Attention to detail
- Mulitask
Timeline
CUSTOMER SERVICE CASHIER
LOWES
02.2024 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
11.2023 - 12.2023
LIFE AND HEALTH INSURANCE AGENT
LIBERTY NATIONAL
07.2023 - 12.2023
TECHNICAL ADVSIOR
CGI
08.2022 - 04.2023
High School Diploma -
Charles Henderson High School
Similar Profiles
Camryn BrainardCamryn Brainard
Outside Lawn and Garden Sales Representative at LowesOutside Lawn and Garden Sales Representative at Lowes
Samuel JohnsonSamuel Johnson
Millwork Sales Specialist at LowesMillwork Sales Specialist at Lowes
William H. ReeseWilliam H. Reese
Receiver/Stocker at LowesReceiver/Stocker at Lowes
Jeremy BlakeneyJeremy Blakeney
Department Supervisor at LowesDepartment Supervisor at Lowes
Brittnie HartBrittnie Hart
Project Manager at Aeolus Energy GroupProject Manager at Aeolus Energy Group