Carrie Heide
Lakeville,MN
Summary
Dynamic Store Manager with extensive experience in daily operations, employee management, and customer relations. Proven ability to manage inventory control, financial aspects, and special events to drive sales. Skilled in fostering a positive work environment and resolving customer issues to enhance satisfaction and store efficiency.
Overview
23
23
years of professional experience
Work History
Store Manager
Kwiktrip, Inc
01.2018 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Store Manager
Harry and David
04.2001 - 05.2017
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Rochester Community College
Rochester, MNSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- Recruitment and hiring
- Documentation And Reporting
Timeline
Store Manager
Kwiktrip, Inc
01.2018 - 08.2024
Store Manager
Harry and David
04.2001 - 05.2017
Rochester Community College
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