Carrie Hudson
Talala
Summary
Dynamic Collections Manager with a proven track record at Capital One Auto Finance, leveraging exceptional organization and debt recovery expertise to reduce delinquency rates and enhance recovery outcomes. Skilled in risk assessment and fostering strong customer relations, I drive strategic improvements that lead to effective debt resolution and increased recoveries.
Overview
14
14
years of professional experience
Work History
Collections Manager
Capital One Auto Finance
07.2011 - 11.2025
- Analyzed collection data to identify trends and drive strategic decision-making.
- Implemented process improvements resulting in reduced delinquencies and increased recovery rates.
- Researched accounts and completed due diligence to resolve collection problems.
- Oversaw daily posting of payments to customer accounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
Education
High School Diploma -
Collinsville High School
Collinsville, OKSkills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Goal-oriented focus
- Customer relations
- Time management mastery
- Account reconciliation
- Debt recovery expertise
- Policy enforcement
Timeline
Collections Manager
Capital One Auto Finance
07.2011 - 11.2025
High School Diploma -
Collinsville High School