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Dedicated and personable Customer Service professional with 8 years of experience delivering exceptional support and solutions to clients. Proven ability to handle inquiries, resolve issues, and exceed customer expectations in fast-paced environments. Skilled in communication, problem-solving, and maintaining positive relationships with customers to drive satisfaction and retention. Proficient in managing phone, email, and live chat interactions, while working collaboratively with teams to meet company goals. Passionate about delivering high-quality service and creating positive customer experiences.

Detail-oriented professional with exceptional communication skills and extensive experience in customer service. Proven ability to negotiate effectively and maintain HIPAA compliance while fostering a positive work environment.

Individual seeking to utilize and expand skills in a way that is mutually beneficial. Understand the benefit of working from home, and value the flexibility of a quiet home office. Am extremely organized and an articulate communicator. Strengths : over ten years experience delivering stellar customer service and support,with a focus on Quality Assurance, Chat assistance, inbound sales and customer service. Very professional, self-motivated, committed, dependable, and dedicated. Excellent interpersonal/intrapersonal, leadership and teamwork skills. Ability to prioritize and meet deadlines. Very strong verbal and non-verbal and written communication skills. Excellent soft skills ~ ability to show empathy when appropriate ;excellent technical skills and a fast learner proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard. Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Organizational: Ability to organize people or tasks, adjust to priorities, learn systems within time constraints, and with available resources. Very detail-oriented. Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume in a fast paced environment. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach. Experienced business leader with demonstrated strategic planning, team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Great Emotional Intelligence Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

 Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. 

Carrie Jamerson

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ENGAGEMENT SPECIALIST II

Registered Behavior Technician

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High School Diploma -

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ENGAGEMENT SPECIALIST II

Registered Behavior Technician

Caregiver

High School Diploma -

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