Carrie J. Jarvis
Pickerington,OH
Summary
Highly productive and skilled professional with extensive experience in senior level, department and site leadership. Possess refined skills in performance management, operation productivity, employee and customer satisfaction initiatives, department creation and rehabilitation, leadership development, recruitment, and training; legal research and writing as well as regulatory compliance.
Overview
26
26
years of professional experience
Work History
Self-employed business owner
01.2011 - Current
- Five star rated provider on Care.com
- Former nursery co-supervisor @ Epiphany Lutheran Church
- Former member @ Epiphany Lutheran Preschool Board
Customer Care Center Department Manager
PARK NATIONAL BANK
Newark, OH
01.2017 - 01.2018
- Managed the day-to-day operation of the department spanning two 24/7 telephone, email and chat contact centers and an in-house training department for eleven individual banks
- Customer service point of contact and liaison with all other corporate departments collaborating on complex customer issues as well as site related technology, facility, and employee related needs
Ohio Customer Service to Sales Manager
PNC BANK, formerly National City Corporation
01.2002 - 01.2011
- Managed the day-to-day operation of the Ohio service to sales contact center to include business banking, specialized sales teams as well as back up contact center coverage for the online banking and credit card services contact centers
Contact Center Documentation & Process Flow Administrator
SAFELITE AUTOGLASS
01.1999 - 01.2002
- Communication consultant responsible for the internal communication and development processes for three inbound, third-party customer service and auto insurance claims call centers
- Developed, implemented, and managed within the CRM system auto insurance claims scripting for >100 clients
Education
Master of Science (M.S.) - Marketing & Communication
Franklin University
Columbus, OhioBachelor of Science (B.S.) - Marketing
Franklin University
Columbus, OhioSkills
- Cross-functional team management
- Business process reengineering
- Policy/program development
- Customer Relationship Management
- Strategic Sales Oversight
- Performance measurement
Timeline
Customer Care Center Department Manager
PARK NATIONAL BANK
01.2017 - 01.2018
Self-employed business owner
01.2011 - Current
Ohio Customer Service to Sales Manager
PNC BANK, formerly National City Corporation
01.2002 - 01.2011
Contact Center Documentation & Process Flow Administrator
SAFELITE AUTOGLASS
01.1999 - 01.2002
Master of Science (M.S.) - Marketing & Communication
Franklin University
Bachelor of Science (B.S.) - Marketing
Franklin University
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