CHRISTOPHER A. ROWE
Johnson City,TN
Summary
Strong Customer Service and Marketing professional with over 21 years of client interface experience in marketing, account management, sales, customer service and merchandising at the local and regional level. Positive team player and a strong communicator with excellent relationship and customer management skills.
Overview
25
25
years of professional experience
Work History
Self-employed Business Owner
CAR Innovations
Tri-Cities, TN
01.2013 - Current
- Offering handyman and cleaning services to property management companies and real estate organizations.
- Provide basic maintenance, upgrades and various aspects of support for rental properties and houses for sale.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Perishables Representative/Customer Service Representative
Food City/K.VA.T Corporation
Piney Flats, TN
03.2020 - 08.2023
- Supported store promotions involving perishable items, executing creative marketing initiatives that boosted overall sales figures.
- Unloaded, transported and stocked merchandise with commitment to optimal freshness.
- Boosted sales through strategic merchandising and attractive displays of perishable products.
- Opened cartons, maintaining store shelves fully stocked according to tag allocations.
- Maintained strong customer interactions.
Merchandising Associate/Part-time
Action Link And Retail Merchandising Services
Tri-Cities, TN And VA
11.2018 - 11.2019
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles per plan-o-grams.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Customer Service Representative
Lowe's
Johnson City, TN
03.2016 - 04.2017
- Assisting customers with merchandise purchases, answering questions and concerns while providing high levels of customer service and professionalism.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Office Manager
Willow Realty
Johnson City, TN
03.2015 - 03.2016
- Maintaining daily office duties including answering phones, maintaining and updating current and new files, setting appointments and follow up, working directly with agents to accomplish tasks and any additional administrative duties as required.
Personal Banker/Assistant Branch Manager
WSFS Bank
Wilmington, DE
06.2007 - 09.2012
- Overseeing daily branch operations and ensuring strong customer service experience with bank customers
- Training, developing and coaching branch associates in sales and customer service
- Worked at more than 8 branch locations throughout Delaware.
- Assisted in growing new branch to over 20 million in deposits in 2 years.
Territory Rep/Regional Trainer
Swedish Match North America
Northeast, TN Southwest, VA
05.2007 - 06.2012
- Developed and managed regional territory of 400+ retail and wholesale tobacco accounts in Northeast Tennessee and Southwest Virginia
- Introduced new products, expanding existing product lines, and negotiating buy-ins
- Managing client relations through personalized, one-on-one service
- Forecasting revenues/expenses: preparing budgets, routing schedules reports and controlling inventories
- Consistently meeting/exceeding monthly sales goals, increasing sales by 10+% and increasing territory coverage by 15+%.
- Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
Education
BBA - Marketing And Economics
East Tennessee State University
Johnson City, TN12.1991
Skills
- Customer Service
- Marketing
- Cash Handling
- Account Management
- Team building and Leadership
- Merchandising Techniques
- Attention to Detail
- Customer Needs Assessment
- Sales
Accomplishments
- Helped grow a new bank branch to over 20 Million in deposits in 2 years
- Developed and managed a territory of 400+ accounts increasing sales by 10+%
- Appointed regional trainer to train new hired associates
- Assisted in building a regional marketing team and mentoring customer service associates
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Perishables Representative/Customer Service Representative
Food City/K.VA.T Corporation
03.2020 - 08.2023
Merchandising Associate/Part-time
Action Link And Retail Merchandising Services
11.2018 - 11.2019
Customer Service Representative
Lowe's
03.2016 - 04.2017
Office Manager
Willow Realty
03.2015 - 03.2016
Self-employed Business Owner
CAR Innovations
01.2013 - Current
Personal Banker/Assistant Branch Manager
WSFS Bank
06.2007 - 09.2012
Territory Rep/Regional Trainer
Swedish Match North America
05.2007 - 06.2012
BBA - Marketing And Economics
East Tennessee State University