Carrie Joyeux
Indio,CA
Summary
Dedicated customer service professional with over twenty years of experience in diverse environments. Expertise in Microsoft Office, RMS, PeopleSoft, and various healthcare systems. Trained in customer service and conflict resolution, adept at managing challenging situations while delivering high-quality support.
Overview
25
25
years of professional experience
Work History
Client Care Representative
Home Team Electric
Thousand Palms, CA
08.2026 - 09.2026
- Assisted clients in scheduling appointments with electricians for installation and service calls.
- Responded to customer inquiries regarding electrical services and products.
- Ensured database accuracy.
Administrative Assistant - Accounting Department
Robert Half
Palm Desert, California
06.2026 - 08.2026
- Verified account accuracy to ensure compliance during audits.
- Processed and updated balance sheets through effective management of correspondence.
- Conducted outbound calls to engage clients and gather information.
Office Coordinator
Telecare
Indio, California
07.2019 - 12.2025
- Welcomed and directed visitors, clients, and vendors to appropriate staff.
- Sorted through resumes, scheduled interviews, and onboarded new employees.
- Facilitated background checks for staff, vendors, and interns.
- Managed data for state and government audits.
- Maintained monthly reports for worker’s compensation.
- Maintained filing systems both on paper and electronically.
- Managed, scheduled, and organized office events, coordinated team-building activities, managed logistics for meetings to foster team engagement.
- Developed and updated administrative procedures to improve operational efficiency.
- Created and maintained filing systems, both paper and electronic.
- Managed office inventory and placed new supply orders.
- Assisted with invoices and coding documents according to company procedure standards.
- Assisted with special projects.
HR Assistant/Patient Consultant
Robert Half
Indian Wells, California
05.2018 - 07.2019
- Coordinated employee onboarding and orientation programs for new hires.
- Processed new hires and organized training.
- Resolved employee inquiries related to benefits and company policies promptly.
- Ran background checks and generated reports to ensure compliance with hiring standards.
- Managed employee records.
Patient Registrar
Concentra/USHealthworks
Everett, Washington
01.2016 - 03.2018
- Greeted and scheduled patients and visitors, ensuring smooth front desk operations.
- Processed patients through a computerized system, prepared patient charts for timely access by medical information.
- Acted as a liaison between patients and medical support staff to facilitate effective communication.
Patient Services Advocate
United Healthcare, Southwest Medical Associates
Las Vegas, Nevada
08.2011 - 10.2015
- Scheduled patient appointments using an electronic system at a high-volume call center.
- Processed referrals and medication refills while resolving patient complaints to enhance patient satisfaction.
Front Desk Agent
Tuscany Suites & Casino
Las Vegas, Nevada
12.2010 - 06.2011
- Registered guests and assigned rooms while answering inquiries regarding hotel services.
- Resolved guest complaints promptly to maintain a positive atmosphere in the hotel.
- Maintained inventory of vacancies, reservations, and room assignments.
- Compiled and maintained daily record sheets, guest accounts, receipts, and vouchers using SMS/Visual Host.
Senior Secretary
University of Central Florida
Orlando, Florida
06.2001 - 08.2010
- Answered multiple phone lines, responded to office visitors, and provided accurate information to inquiries while directing calls to appropriate personnel using Residential Management System (RMS) and PeopleSoft for information retrieval.
- Monitored lobby to ensure availability of current publications, memos, and notices for visitors; maintained file/information books and assisted with room changes and check-in/out processes.
- Trained student assistants and other staff on office procedures, enhancing overall office efficiency.
Education
Bachelor of Arts - Business Management
University of Central Florida
Orlando, FloridaSkills
- Talent acquisition
Timeline
Client Care Representative
Home Team Electric
08.2026 - 09.2026
Administrative Assistant - Accounting Department
Robert Half
06.2026 - 08.2026
Office Coordinator
Telecare
07.2019 - 12.2025
HR Assistant/Patient Consultant
Robert Half
05.2018 - 07.2019
Patient Registrar
Concentra/USHealthworks
01.2016 - 03.2018
Patient Services Advocate
United Healthcare, Southwest Medical Associates
08.2011 - 10.2015
Front Desk Agent
Tuscany Suites & Casino
12.2010 - 06.2011
Senior Secretary
University of Central Florida
06.2001 - 08.2010
Bachelor of Arts - Business Management
University of Central Florida