Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Angeli

Springfield,IL

Summary

Dedicated and results-driven professional with a track record of delivering exceptional service and driving customer satisfaction. With 12 years of experience in leading and developing high-preforming teams, I excel in streamlining operations, implementing effective customer service strategies, and resolving complex issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager, Visual Merchandising

Macy's
06.2022 - Current
  • Supervised day-to-day operations and workload to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Lead, coach and hold team members to accountable to expectations.

Merchandise Service Coordinator

Ulta
11.2021 - 07.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Pro Service Paint Specialist

Lowes
02.2014 - 11.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new employees.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed key client relationships, providing design solutions that met needs and budgets.

Education

Associate of Arts - Business Administration

Lincoln Land Community College
Springfield, IL

Skills

  • Staff Supervision
  • Product and service sales
  • Visual design
  • Team building
  • Adept multi-tasker
  • Adobe creative suite

Certification

BASSET

Timeline

Manager, Visual Merchandising

Macy's
06.2022 - Current

Merchandise Service Coordinator

Ulta
11.2021 - 07.2022

Pro Service Paint Specialist

Lowes
02.2014 - 11.2021

Associate of Arts - Business Administration

Lincoln Land Community College

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Carrie Angeli