Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Kincaid

San Diego,CA

Summary

Seasoned Lead Server and Floor Manager at Island Prime, adept in guest relations and wine knowledge, I excel in organization and team leadership. My approach to staff training and problem-solving significantly enhanced customer satisfaction and operational efficiency, showcasing a commitment to excellence and a keen attention to detail.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Server and Floor Manager

Island Prime
07.2005 - Current
  • Cultivate warm relationships with regular customers.
  • Oversee daily operations of service team, delegated tasks, and trained new staff.
  • Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Teach staff how to deliver outstanding service to every customer
  • Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observe servers to provide feedback and coaching in areas requiring improvement.
  • Coordinate with banquet sales team to staff events
  • Act as point of contact during events

Education

Associate of Arts - Interior Design

San Diego Mesa College
San Diego, CA

Skills

  • Problem-Solving
  • Guest Relations
  • Team Leadership
  • Wine Pairings
  • Wine Knowledge
  • Banquet Coordination
  • Attention to Detail
  • Staff Training
  • Banquet Setup
  • Staff Management

Certification

Introductory Sommelier

Responsible Beverage Service Certified

Food Handlers Certified

Timeline

Lead Server and Floor Manager

Island Prime
07.2005 - Current

Associate of Arts - Interior Design

San Diego Mesa College
Carrie Kincaid