Carrie Kincaid
San Diego,CA
Summary
Seasoned Lead Server and Floor Manager at Island Prime, adept in guest relations and wine knowledge, I excel in organization and team leadership. My approach to staff training and problem-solving significantly enhanced customer satisfaction and operational efficiency, showcasing a commitment to excellence and a keen attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Server and Floor Manager
Island Prime
07.2005 - Current
- Cultivate warm relationships with regular customers.
- Oversee daily operations of service team, delegated tasks, and trained new staff.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Teach staff how to deliver outstanding service to every customer
- Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observe servers to provide feedback and coaching in areas requiring improvement.
- Coordinate with banquet sales team to staff events
- Act as point of contact during events
Education
Associate of Arts - Interior Design
San Diego Mesa College
San Diego, CASkills
- Problem-Solving
- Guest Relations
- Team Leadership
- Wine Pairings
- Wine Knowledge
- Banquet Coordination
- Attention to Detail
- Staff Training
- Banquet Setup
- Staff Management
Certification
Introductory Sommelier
Responsible Beverage Service Certified
Food Handlers Certified
Timeline
Lead Server and Floor Manager
Island Prime
07.2005 - Current
Associate of Arts - Interior Design
San Diego Mesa College
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