Nicole Bottiglieri

Miami Beach,FL

Summary

Dedicated leader in the hospitality industry, specializing in training and mentoring staff while ensuring top-tier service quality. Committed to optimizing workflows and enhancing guest satisfaction through effective communication and attention to detail.

Overview

years of professional experience

Work History

Lead Server /Assistant Floor Manager

Osteria 56

Miami, FL

02.2023 - Current

Oversaw daily operations, ensuring exceptional service and guest satisfaction in a fine dining set up.
Trained and mentored new staff on menu offerings and service protocols.
Implemented workflow improvements, increasing efficiency during peak hours.
Managed reservation systems, optimizing table turnover and guest experience.
Collaborated with kitchen staff to synchronize food preparation and service timelines.
Developed and maintained strong relationships with regular patrons, enhancing loyalty.
Conducted staff performance evaluations, fostering professional growth within the team.
Oversay cleaning and sanitazion of the dining room area.

Line Cook

Astra Miami

Miami, FL

01.2017 - 04.2019

Prepared ingredients and maintained high standards of food safety and sanitation.
Executed menu items efficiently, ensuring consistency in presentation and taste.
Collaborated with kitchen staff to optimize workflow during peak service hours.
Trained new team members on kitchen procedures and equipment operation.
Developed new recipes and contributed to seasonal menu planning efforts.
Monitored inventory levels, reducing waste by implementing better stock management practices.
Assisted in maintaining kitchen equipment, ensuring optimal performance and safety compliance.
Provided feedback on dish quality, fostering continuous improvement within the culinary team.

Server /Assistant Floor Manager

Oyster Leaf Coastal Cuisine

Miami Beach, FL

09.2014 - 10.2016

Supervised daily operations, ensuring high standards of service and guest satisfaction in a fine dining atmosphere.
Trained and mentored staff on operational procedures and customer engagement techniques.
Coordinated inventory management, optimizing stock levels to prevent shortages and reduce waste.
Implemented new training programs, enhancing staff performance and service efficiency.
Assured compliance with health and safety regulations throughout dining operations.
Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

Education

Bachelor of Science - Communications

University of Sacred Heart

San Juan, Puerto Rico

05-2006

Skills

Problem-solving
Attention to detail
Team leadership
Organization and efficiency

Positive and friendly attitude
POS system operations
Exceptional communication
Quality control

Languages

English

Full Professional

Spanish