Carrie Kocen
Wadsworth,IL
Summary
Dynamic and empathetic leader with strong communication skills and a proven competency for relationship building. Combined strengths of enhancing conflict resolution and demonstrating analytical evidence, problem-solving and design thinking capabilities. Excellent organizational and time management skills. Ability to understand the complexities of tasks, changing priorities and meet deadlines. Development and implementation of business strategies, ensure regulatory compliance and foster innovation in Telehealth practices. Present approaches by contributing to projects that deliver value through strong execution on cost-efficiency and operational improvements. Passionate about working within a fast-paced, growing, and innovative environment.
Overview
13
13
years of professional experience
Work History
Director of Operations
AFD.health/Laura Purdy, MD
08.2022 - Current
- Lead cross-functional teams for successful completion of projects, resulting in increased productivity.
- Execute operational efficiency by streamlining processes and implementing innovative solutions.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Champion quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery to over 200 collaborators.
- Encompass process optimization, compliance oversight while leading and mentoring teams to ensure operational excellence.
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Credentialing Manager
HIMS & HERS
11.2020 - 08.2022
- Oversaw all credentialing functions including application management and primary source verification for clinical providers on the telemedicine platform
- Ensure 400+ providers who treat patients are legitimate, licensed, and contracted
- Develop, manage and monitor processes and procedures that support the credentialing, re-credentialing, expirable data management and contracting processes for 20+ new providers per month
- Supervise credentialing team in the day-to-day management of the overall credentialing process.
Healthcare Services Coordinator
WALGREENS, CO.
11.2015 - 11.2020
- Dual role of Executive Assistant to the CMO and Healthcare Services executive team and Coordinator to the Healthcare Clinic Credentialing team
- Operate independently to provide a wide range of administrative and decision-making support
- Proactively, takes responsibility for calendar management utilizing good judgment and initiative
- Organize, maintain and verify licenses and State/Federal regulations for 200+ nurse practitioners and physicians.
- Identify discrepancies in information and conduct follow-up.
Administrative Assistant/Social Media Coordinator
GURNEE SCHOOL DISTRICT 56
11.2010 - 11.2015
- Structures, organizes and expedites the activities and workload of the head of the Superintendent and director’s office
- Prioritizes schedules, maintains calendar and develops a system of follow-up for projects, meetings and issues to assure the head of the unit’s office operates efficiently and effectively
- Arranges and coordinates details for meetings, conferences, and special events.
Education
HS Diploma -
ROUND LAKE SENIOR HIGH SCHOOL
Round Lake, IL05.1988
Skills
- Process Improvement
- Strategic Planning
- Operations Oversight
- Risk Mitigation
- Business Management
- Operational Efficiency
- Organizational Skills
- Workforce Planning
- Cross-functional Collaboration
- Management Team Building
References
References available upon request.
Timeline
Director of Operations
AFD.health/Laura Purdy, MD
08.2022 - Current
Credentialing Manager
HIMS & HERS
11.2020 - 08.2022
Healthcare Services Coordinator
WALGREENS, CO.
11.2015 - 11.2020
Administrative Assistant/Social Media Coordinator
GURNEE SCHOOL DISTRICT 56
11.2010 - 11.2015
HS Diploma -
ROUND LAKE SENIOR HIGH SCHOOL
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