Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Lam

Las Vegas,NV

Summary

A highly motivated and an ambitious individual providing world class services to customers and exceeding their expectations. Customer oriented professional seeking a position that will allow me to demonstrate my expertise and be a part of the company's success.

Overview

10
10
years of professional experience

Work History

Bartender

Weera Thai
05.2022 - Current
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations
  • Serves drinks while maintaining a clean and sanitary bar area
  • Listens to customer complaints and suggestions and resolves complaints

HR Specialist

Amazon.com Inc,
06.2021 - 12.2021
  • First point of contact by phone for inquiries related to payroll, policies and benefits, among others
  • Work with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stocks,Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience
  • Research and resolve HR issues coming in via the ERC phone system while using their case management system to document and track every call/chat with a high level of accuracy
  • Handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors.
  • Solves customer-impacting issues and implements solutions and process improvements to increase customer satisfaction
  • Identify and eliminate barriers to accuracy, productivity, and quality with teammates in a fast-paced operational environment

Community Associate

The Hive
11.2020 - 05.2021
  • First point of contact to customers: giving tours of the space, answering queries of products such as memberships and offered the right solutions
  • Managing and overseeing monthly social events, including problem-solving, welcoming guests, directing event setup, communicating with staff, and organizing vendors
  • Communicating with marketing team to create effective advertisements for each event
  • Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports
  • Building and maintaining the brand's community, both online and offlineand public perception
  • Engaging audiences on a variety of outlets including online forums, social media platforms, community events and more to reach all audiences where they are

Cabin Crew

Qatar Airways
04.2018 - 10.2020
  • Selected as Qatar Airways brand ambassador partnering with Air Canada
  • Providing 5-star services while engaging with customers and delivering safety presentations (B777/B787, A319/A320/A321, A330/A350)
  • Provide information, guidance, and assistance for safety and comfort to passengers
  • Liaising with colleagues of different cultures to ensure smooth running of the cabin
  • Assist passengers during emergency situations and perform first aid if necessary
  • Providing personalized assistance to passengers with special needs, such as people with disabilities, children and the elderly
  • Comply and enforce with all aviation rules and regulations for safety and protection

Virtual Accountant

New Genetics Global
03.2016 - 03.2018
  • Coordinating with Thailand's top clinics and hospitals to ensure smooth procedures
  • Provides financial information to management by researching and analyzing accounting data; preparing reports
  • Documents financial transactions by entering daily income and expenses
  • Manage balance sheets and profit/loss statements
  • Verify, allocate, post and reconcile transactions

Waitress

DT's Filipino Food & Karaoke
11.2013 - 12.2015
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Register sales on POS terminal to input customer orders, swipe credit cards, enter cash amounts received and totaling customers' purchases
  • Sanitized tableware, consistently keeping adequate supplies on hand for expected customer loads
  • Answer questions about the menu and make recommendations when appropriate or requested

Education

Associate of Business Administration - Business

College of Southern Nevada
Las Vegas
12.2015

Skills

  • Team Player
  • Conflict Resolution
  • Communication
  • Time Management
  • Organized
  • POS System
  • Microsoft Office
  • TAM Card
  • Health Card
  • ABC Certificate

Timeline

Bartender

Weera Thai
05.2022 - Current

HR Specialist

Amazon.com Inc,
06.2021 - 12.2021

Community Associate

The Hive
11.2020 - 05.2021

Cabin Crew

Qatar Airways
04.2018 - 10.2020

Virtual Accountant

New Genetics Global
03.2016 - 03.2018

Waitress

DT's Filipino Food & Karaoke
11.2013 - 12.2015

Associate of Business Administration - Business

College of Southern Nevada

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Carrie Lam