Highly-motivated Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Manager
Midnight Sun Home Care
Anchorage, AK
10.2023 - Current
Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
Ensured that all documentation is completed accurately according to state regulations.
Participated in team meetings with other staff members to discuss case management issues.
Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
Performs client initial and annual evaluations
Completes and processes new client intake paperwork.
Enters all VA authorizations into EVV system and applied to billing.
Supervised and manged care for 35 clients.
Prepares and submits monthly reports to the Department of Veterans Affairs.
Schedules and attends two home visits per year.
Ensures client files are in compliance with state and federal regulations.
Taken company from 300 billable hours to 650 billable hours in the course of four months.
Educated family members about patient's condition, treatments and available resources.
Case Manager
Jan Dils Attorneys At Law
Parkersburg, WV
03.2020 - 11.2022
Provided a friendly and compassionate point of contact for veterans and their families seeking help with Veterans Affairs benefit claims.
Coordinated and conducted client assessments.
Monitored and updated case plans.
Submitted appropriate documents in regulation with VA deadlines.
Entered information into case management system in a detail oriented manner.
Assisted supervising Attorney in all aspects of case management including docketing deadlines, and providing reminders as necessary.
Care Manager
Country Gardens Senior Living
Cumming, GA
01.2019 - 03.2020
Interacted proficiently with different healthcare providers.
Set personalized care goals for each resident.
Coordinated medical treatment and appointments for residents.
Maintained resident records in compliance with federal and state regulations.
Led and managed a staff of 25 to perform their roles safely and to the best of their ability.
Managed resident contracts.
Created and regularly updated care plans for each resident.
Made strategic decisions about the future and growth of care services.
Oversaw the hiring and termination of caregivers.
Executive Assistant
Modern Modem LLC
Lawrenceville, GA
06.2016 - 01.2019
Managed CEO calendar, including making appointments and prioritizing the most sensitive matters.
Wrote and edited emails, drafted memos, and prepared communication on CEO behalf.
Responded in a professional and timely manner to phone calls and emails, communicating information to CEO.
Coordinated travel arrangements for CEO.
Organized and prepared for meetings, including gathering of documents and attending to logistics of meetings.
Maintained comprehensive and accurate records.
Education
Bachelor of Science - Business Administration
Purdue Global
01-2026
Skills
Resource Utilization
Medical Chart Documentation
Treatment Management
Time Management
Strong Organization
Strong Problem-solving and decision-making
self- direction
Dependability
client focused
Case Assessments
Strong computer skills
EMR and EVV systems
Strong communication
Business Writing
Invoice Processing
Office Management
Project Oversight
Staff Management
Strategic Planning
Certification
Surgical Technician
PCA
Management Certificate
Timeline
Care Manager
Midnight Sun Home Care
10.2023 - Current
Case Manager
Jan Dils Attorneys At Law
03.2020 - 11.2022
Care Manager
Country Gardens Senior Living
01.2019 - 03.2020
Executive Assistant
Modern Modem LLC
06.2016 - 01.2019
Bachelor of Science - Business Administration
Purdue Global
Surgical Technician
PCA
Management Certificate
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