Carrie Martin
Livermore Falls,ME
Summary
Organized Patient Service Representative with ten years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated Service Coordinator, well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. . . Proficient at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of health care and commitment to patient happiness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Maine Medical Center
Farmington, ME
07.2012 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Managed efficient teams of up to 42 employees.
- Oversaw maintenance and accuracy of health records in compliance with reporting requirements.
- Implemented and coordinated health services to meet disability standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Manager Internship
Maine Medical Center
Livermore Falls, ME
06.2021 - 11.2021
- Created plans and communicated deadlines to complete projects on time.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Onboarded over 400 patients
Education
Associate of Science - Business Administration And Management
Central Maine Community College
Auburn, ME05.2022
Skills
- Epic Systems
- Employee Supervision
- Employee Training Program
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Verbal and Written Communication
- Employee Work Scheduling
- Decision Making
- Facility Oversight
- Performance Monitoring
- Health Information Systems
Accomplishments
- Received a Leader of Coach Certification
- Received Epic award for Excellence
- Collaborated with team of 42 people in the development of KPI.
- Supervised team of 42 staff members.
Timeline
Manager Internship
Maine Medical Center
06.2021 - 11.2021
Service Coordinator
Maine Medical Center
07.2012 - Current
Associate of Science - Business Administration And Management
Central Maine Community College