Carrie Mathieu
Enfield,CT
Summary
Proactive Front Office Manager with extensive experience in optimizing dental practice operations and boosting revenue. Skilled in insurance claims management, workflow optimization, and patient relations, ensuring smooth office functionality and high patient satisfaction. Bringing strong expertise in administrative tasks, financial reporting, and inventory management. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
Neil Hoss DMD
06.2016 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Dental Assisteant
Manchester Family Dental
03.2013 - 05.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
No Degree - Dental Assisting
Porter And Chester Institute
Enfield, CT01-2009
High School Diploma -
East Windsor Sr. High
East Windsor, CT06-2006
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Administrative Skills
- Schedule Coordination
- Financial Reporting
- Proficient in Dentix
- Credit and collections
- Managing Operations and Efficiency
Certification
- Radiology Health and Safety 2009
- CPR/AED Certification
Timeline
Front Office Manager
Neil Hoss DMD
06.2016 - Current
Dental Assisteant
Manchester Family Dental
03.2013 - 05.2016
- Radiology Health and Safety 2009
- CPR/AED Certification
No Degree - Dental Assisting
Porter And Chester Institute
High School Diploma -
East Windsor Sr. High
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