Carrie McCallum
Garner,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director
Melody home health care
Raleigh, NC
09.2016 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Recruited, hired, and trained employees on operations and performance expectations.
- Guided and motivated staff to drive maximum performance.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
CNA
melody home health care
Raleigh, NC
06.2015 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
Lead Care Manager
Sunrise Senior Living
Cary, NC
02.2023 - 02.2024
- Identified resources available within community that can help meet patient needs.
- Monitored patient outcomes and quality of services provided by Care Managers.
- Provided direct supervision to Care Managers and ensured they were meeting performance standards.
- Implemented standards for quality and efficiency.
- Managed weekly team schedules and individual job assignments.
- Assisted in the development of individual care plans for patients based on their needs.
- Reviewed documentation from Care Managers to ensure accuracy and completeness of records.
- Provided guidance and support to Care Managers during complex cases or difficult situations.
- Resolved conflicts between Care Managers, families, or other service providers when necessary.
- Maintained up-to-date knowledge of trends in healthcare industry related to Case Management Services.
- Cultivated and maintained strong community relationships.
- Ensured compliance with applicable state regulations related to case management services.
Education
Associate of Applied Science - Medical Assisting
ECPI
Raleigh, NC07-2023
CNA
Cochran School of Nursing
Yonkers, NY03-2001
Associate of Science - Nursing
Durham Technical Community College
Durham, NCSkills
- Staff Development
- Business Development
- Business Administration
- Contract Management
- Project Management
- Staff Management
- Operations Management
- Cast and Crew Supervision
- Facilities Management
- Crisis Management
- Verbal and Written Communication
- Team Management
Certification
CNA
MED TECH
Timeline
Lead Care Manager
Sunrise Senior Living
02.2023 - 02.2024
Director
Melody home health care
09.2016 - Current
CNA
melody home health care
06.2015 - Current
Associate of Applied Science - Medical Assisting
ECPI
CNA
Cochran School of Nursing
Associate of Science - Nursing
Durham Technical Community College
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