Carrie McMillan
Ogden,UT
Summary
Results-driven professional with a strong background in customer service and operations management. Skilled in problem-solving, team collaboration, and process improvement to enhance customer satisfaction and operational efficiency. Very reliable and a hard worker. Easy to get along with.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
Kent's Market
06.2024 - 03.2026
- Managed customer service desk operations, ensuring efficient resolution of inquiries and issues.
- Processed returns efficiently to enhance customer satisfaction.
- Operated cash register to facilitate customer transactions efficiently.
- Executed safe count verification at shift start and end to ensure accuracy and security.
- Executed cash exchanges from safe to cash register to ensure cashiers maintained adequate till levels.
- Oversaw operations of cashiers and baggers to ensure efficient customer service.
- Provided support to customers by answering questions and resolving issues to enhance satisfaction.
- Resolved customer concerns with professionalism and a calming demeanor.
- Managed store operations by efficiently opening and closing daily activities.
- Ensured frontend maintained a clean and user-friendly interface.
Cashier
Sam's Club
02.2005 - 12.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on operational procedures and company policies.
Cashier Team Lead
Ace Hardware
05.2001 - 11.2004
- Supervised cashier team, ensuring adherence to operational procedures and customer service standards.
- Trained new cashiers on point-of-sale systems and company policies for efficient transaction processing.
- Monitored cash register accuracy, resolving discrepancies to maintain financial integrity.
- Collaborated with management to implement process improvements that enhanced checkout efficiency.
Education
High School Diploma -
Clearfield High
Clearfield, UT06-1997
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Training and mentoring
- Positive and constructive feedback
- Work prioritization
- New hire training
- Relationship building
- Handling escalations
- Delegating work
- Issue resolution
- Complaint resolution
- Continuous improvement
- Workflow coordination
- Empathy and patience
- Adaptability and flexibility
Languages
English
Timeline
Customer Service Supervisor
Kent's Market
06.2024 - 03.2026
Cashier
Sam's Club
02.2005 - 12.2008
Cashier Team Lead
Ace Hardware
05.2001 - 11.2004
High School Diploma -
Clearfield High