Carrie Molinaro
Hoffman Estates,IL
Summary
Dependable customer service professional with experience in delivery, claims support, healthcare documentation, retail, food service, and massage therapy. Recognized for accurate HIPAA recordkeeping, strong communication, and reliable service, including a 4.75 customer rating, 100% on-time delivery rate, and 100% completion rate.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Delivery Driver
DoorDash, Inc.
01.2020 - Current
- Ensured 100% on-time delivery by optimizing routes and efficiently managing time
- Delivered 100% of assigned deliveries with precision and attention to detail
- Secured 4.75 customer rating through dependable delivery service and effective customer service skills
Activities Assistant
Franciscan Ministries Addolorata Villa
Hoffman Estates, IL
08.2025 - 03.2026
- Organized group games, crafts, and social events to promote community engagement and enhance resident interactions.
- Supported residents by addressing individual needs with compassion and professionalism to enhance their well-being.
- Coordinated individualized resident support with compassion and professionalism to foster a supportive environment.
- Addressed resident needs with compassion, professionalism, and quality customer service.
- Supported state-required fitness and activities by coordinating resident participation and following program guidelines.
- Organized state-required fitness and activities by guiding resident participation and following established program guidelines.
- Coordinated resident participation in state-required fitness and activities.
- Handled food service duties by using safe food-handling practices and maintaining sanitary environment.
- Oversaw food service responsibilities by applying safe food-handling practices and maintaining sanitary environment.
- Sustained safe, sanitary food service conditions by applying proper handling practices and maintaining cleanliness standards.
Client Specialist/Customer Service Representative
Roadside Protect Inc.
Itasca, Illinois
06.2021 - 07.2025
- Managed roadside provider accounts by coordinating service information to enhance service delivery and applying account management skills for improved client satisfaction
- Processed claims services by reviewing case details and ensuring accurate documentation for timely resolution of customer inquiries
- Coordinated case management by tracking customer requests and communicating with roadside providers to facilitate effective service delivery
- Earned a Customer Service Award by delivering responsive support using strong communication and problem-solving skills
- Assisted clients with understanding claim status and addressing billing inquiries.
Part-Time Cashier
DollarTree Stores
Melrose Park, Illinois
01.2021 - 07.2021
- Handled cash and processed customer transactions accurately, ensuring a smooth checkout experience
- Processed customer purchases at Dollar Tree register using cash, card, and coupon methods.
- Balanced cash drawer and prepared till shifts, ensuring accuracy and compliance with store closing procedures.
- Scanned items accurately and resolved pricing issues with store management support.
- Supported inventory accuracy by monitoring merchandise levels and organizing products throughout the store
- Organized product displays and restocked merchandise to ensure optimal availability for customers
Team Member
Potbelly Sandwich Shop
Northlake, Illinois
01.2019 - 01.2021
- Greeted guests warmly upon arrival, provided friendly service, and addressed menu inquiries to enhance customer experience
- Prepared sandwiches and salads using Potbelly recipes and portion standards.
- Maintained inventory by monitoring supplies and organizing ingredients to ensure timely sandwich production
- Prepared catering orders by assembling requested menu items accurately and coordinating orders for customer pickup or delivery
- Processed delivery orders by accurately preparing items and coordinating completed orders for prompt fulfillment
- Operated cash registers to process payments from customers.
Licensed Massage Therapist
Hand and Stone Massage and Facial Spa
Elmhurst, Illinois
08.2016 - 12.2018
- Executed lava and Himalayan salt rock massages using specialized techniques customized to enhance client satisfaction
- Maintained HIPAA-standard documentation by recording client information accurately and protecting confidential health details
- Facilitated sales by articulating spa services and leveraging customer service skills to match offerings with client needs
Licensed Massage Therapist
Advanced Health Solutions
Roselle, Illinois
08.2017 - 01.2018
- Maintained HIPAA-compliant documentation by accurately recording treatment information and safeguarding patient confidentiality
- Delivered personalized massage therapy to NFL players by applying specialized techniques to address individual recovery and performance needs
- Delivered therapeutic massage services in Hand and Stone spa treatment rooms.
- Consulted guests about pain points, pressure preferences, and wellness goals.
- Customized massage sessions using Swedish, deep tissue, and trigger point techniques.
Spa Attendant/Licensed Massage Therpist
Massage Envy, LLC.
Wheaton, Illinois
01.2010 - 01.2016
- Established first Massage Therapist position, leveraging massage therapy training to enhance service offerings
- Maintained a welcoming environment as a Spa Attendant by providing attentive customer service.
- Facilitated sales by clearly explaining services and utilizing customer service skills to meet client needs
- Prepared treatment rooms for guest arrivals by efficiently setting up linens and necessary products for treatments
- Restocked linens and toiletries in treatment rooms to ensure guest comfort.
- Sanitized treatment rooms and common areas to uphold cleanliness standards.
- Kept locker rooms, restrooms, and relaxation areas clean and organized for guest use.
- Supported customers as a Call Center Team Member by handling inquiries and coordinating service-related communication
Licensed Massage Therapist
Access Healthcare
Hoffman Estates, Illinois
09.2012 - 05.2015
- Assessed client needs and tailored sessions to treatment goals.
- Maintained clean treatment rooms and sanitized massage equipment.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Applied knowledge of anatomy, physiology, and kinesiology to identify and effectively treat areas of tension and discomfort.
Licensed Massage Therapist
Physician's Medical Group
Villa Park, Illinois
01.2011 - 09.2012
- - Supported physician office in Hoffman Estates with massage therapy services.
- - Provided occasional support for second physician in Roselle office.
- - Performed therapeutic massage on soft tissue and joints using hands, fingers, forearms, elbows, and massage devices.
- - Reviewed client needs and adjusted sessions to match treatment goals.
Education
Courses (GED) - General Education Degree Course
Wright College
Chicago, IL10-2026
A.S. - Health Sciences
UMA
Clearwater, FL07-2017
Certified Massage Therapist Course - Massage Therapy
Solex College
Wheeling, IL07-2010
Travel Agent Administration, Keyboarding (GED) -
Triton College
River Grove, IL10-1994
Skills
- Route Optimization
- Excel
- Cash Handling
- Inventory Control
- Scheduling
- Microsoft Outlook
- Email Communications
- Appointment Setting
- Customer Support
- Filing
- Word
- Route optimization
Certification
- Food Handler Safety Certificate 2026-2029
Timeline
Activities Assistant
Franciscan Ministries Addolorata Villa
08.2025 - 03.2026
Client Specialist/Customer Service Representative
Roadside Protect Inc.
06.2021 - 07.2025
Part-Time Cashier
DollarTree Stores
01.2021 - 07.2021
Delivery Driver
DoorDash, Inc.
01.2020 - Current
Team Member
Potbelly Sandwich Shop
01.2019 - 01.2021
Licensed Massage Therapist
Advanced Health Solutions
08.2017 - 01.2018
Licensed Massage Therapist
Hand and Stone Massage and Facial Spa
08.2016 - 12.2018
Licensed Massage Therapist
Access Healthcare
09.2012 - 05.2015
Licensed Massage Therapist
Physician's Medical Group
01.2011 - 09.2012
Spa Attendant/Licensed Massage Therpist
Massage Envy, LLC.
01.2010 - 01.2016
Courses (GED) - General Education Degree Course
Wright College
A.S. - Health Sciences
UMA
Certified Massage Therapist Course - Massage Therapy
Solex College
Travel Agent Administration, Keyboarding (GED) -
Triton College