Carrie Morgan
Madison,AL
Summary
Seasoned, ambitious executive with proven record of achievement developing and directing strategic sales marketing initiatives in ever-changing, dynamic environments. Intuitive leader with acute business acumen and expertise in channel development and market penetration; excel at aligning core business, revenue, and growth goals to enhance ROI. Possess a combination of skills in auditing, customer service, recruiting, training and development, operational excellence, and business development. Recognized as a collaborative communicator, continually focused on promoting synergy across organizational lines to drive positive change.
Overview
31
31
years of professional experience
Work History
Sr. Healthcare Talent & Training Consultant
HireProHealth
Huntsville, AL
05.2021 - 01.2025
- Lead healthcare recruitment team while providing training sessions and daily support to effectively help increase personal and team KPIs and goals
- Attract and develop top talent for the recruitment team
- Focus on increasing candidates and filling healthcare positions for our clients
- Improve training processes to include best practices and ensure all team members are effectively executing by skill-practicing and holding monthly training meetings
- Consistently exceed company's KPIs and individual staffing goals for temporary and direct hire positions
- Hands on leader and team motivator
- Proficient user in ATS/CRM systems
- Make outgoing calls to potential candidates and follow up to attract the best talent for clients' open positions
- Educate candidates on the position and prepare for interview, ensuring candidate has the best chance for a successful placement
- Designed and implemented comprehensive training programs tailored to organizational needs.
- Facilitated team-building exercises to enhance workplace collaboration and morale.
- Designed and implemented comprehensive training programs to meet organizational needs.
Service Manager (L01)
Wells Fargo
Madison, AL
01.2020 - 05.2021
- Lead the team and serve as a role model by providing excellent customer service including engaging customers in conversations and building relationships with them
- Serve as a leader in managing risk; accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures
- Lead the team to ensure customers are informed of the ways Wells Fargo can help them succeed financially by making introductions to other branch team members and sharing digital options
- Attract, retain, and develop talent
- Coach and provide feedback leveraging performance management tools and processes
- Support customers in resolving or escalating concerns or complaints
- Manage team's schedule and lead the day-to-day operations of the teller line
- Work a cash drawer to directly serve customers and perform teller and lead teller duties
Store Manager
Sleep Number
Madison/Mobile, AL
10.2012 - 06.2018
- Established, trained, and strategically positioned a high skilled sales/marketing team to surpass ambitious objectives
- Oversaw budgeting, payment authorization, merchandise returns, work scheduling, and inventory management
- Designed and implemented company policies, goals, objectives, and procedures across the department
- Coordinated with teams to increase sales, expand markets, and promote new business development
- Ensured optimal levels of customer service by quickly addressing any arising complaints or concerns
- Monitored all sales activities to ensure customers' received quality goods
- Successfully led sales team to top 2% in the nation in both volume and percent to plan
- Based on strong work ethic and commitment to excellence, continually promoted to new locations
- Elected Care Call Captain for District and held the #1 position in the company during leadership
- Expanded $1.3M store to over $2M, which increased employee matrix in Mobile, from a three-person matrix to person matrix in 2017
- Continually grew new business by over 70% of projections, ending first quarter of 2018 at 170% of sales goal
Supervisory Security Screener
Department of Homeland Security - TSA
Charlotte, NC
07.2002 - 05.2004
T-45 Plane Captain
Boeing
Meridian, MS
03.1998 - 10.2001
Aviation Boatswain's Mate Handler (ABH)
United States Navy
12.1993 - 11.1997
Education
High School Diploma -
Oak Grove High School
Hattiesburg, MS05.1992
Skills
- Strategic planning and implementation
- Sales leadership
- Build and cultivate relationships
- Recruitment process management
- Performance tracking
- Candidate sourcing and headhunting
- Cold calling
- Recruitment
- Recruitment strategy
- Active listening
- Team building
- Problem-solving aptitude
- Interpersonal skills
- Procedure compliance
- Multitasking Abilities
- Remote conferencing and communication
- Onboard new hires
- Recruiting and Staffing Initiatives
- Customer Service
- Team Training
- Team Building and Leadership
Timeline
Sr. Healthcare Talent & Training Consultant
HireProHealth
05.2021 - 01.2025
Service Manager (L01)
Wells Fargo
01.2020 - 05.2021
Store Manager
Sleep Number
10.2012 - 06.2018
Supervisory Security Screener
Department of Homeland Security - TSA
07.2002 - 05.2004
T-45 Plane Captain
Boeing
03.1998 - 10.2001
Aviation Boatswain's Mate Handler (ABH)
United States Navy
12.1993 - 11.1997
High School Diploma -
Oak Grove High School