Carrie Nelms
Johnson City,TN
Summary
Dynamic and adaptable professional with a proven track record at HSN, excelling in customer service and problem-solving. Recognized for training and mentoring teams, enhancing performance, and maintaining high standards. Dependable and responsible, I thrive in fast-paced environments, ensuring optimal operations while fostering a friendly and collaborative atmosphere.
Overview
16
16
years of professional experience
Work History
Debox
HSN
Piney Flats, TN
04.2024 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Shift Manager
Arbys Aes
Johnson City, TN
07.2009 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
General Studies
Science Hill High School
Johnson City, TNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Affiliations
VFW Post 2108- member since 2018
Timeline
Debox
HSN
04.2024 - 07.2025
Shift Manager
Arbys Aes
07.2009 - 04.2024
General Studies
Science Hill High School