Carrie Nielsen

• Collaborates with healthcare professionals to communicate patient needs and coordinate care effectively.
• Up to date on phlebotomy procedures, promoting adherence to best practices and safety protocols.
• Establishes and maintain positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
• Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions, increasing patient satisfaction and trust.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Collected blood samples using venipuncture, capillary techniques, vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified proper storage and transportation of specimens to laboratories.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Packaged and shipped specimens to central lab daily.
• Developed and executed comprehensive marketing strategies to enhance brand visibility and engagement.
• Analyzed market trends and consumer insights to inform strategic decision-making and optimize campaign effectiveness.
• Managed budget allocation for marketing initiatives, ensuring alignment with overall business objectives.
• Implemented performance metrics to assess campaign success, using data-driven insights for continuous improvement.
• Cultivated partnerships with external vendors to expand reach and maximize resource utilization in marketing efforts.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
• Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.

• Developed and implemented marketing strategies to enhance brand visibility and engagement.
• Collaborated with cross-functional department leads to align sales goals with overall business objectives.
• Analyzed market trends and customer feedback to inform product positioning and promotions.
• Planned and coordinated promotional events to drive community and resident acquisition and retention initiatives.
• Monitored daily occupancy reports, placing priority to maintain apartment availability pertaining to move in and move outs.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in developing project plans, outlining objectives, milestones, and resource allocation.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted in managing customer relationship management software to enhance user experience.
• Developed customized reports for improved sales forecasting and accurate performance tracking.
• Managed department call volume of 400+ calls per month while utilizing customer data within the CRM system for strategic decision making and leveraging insights.

• Managed daily operations to ensure team productivity and efficiency.
• Developed training materials to support onboarding of new employees effectively.
• Collaborated with cross-functional teams to align operational goals with business objectives for the community apartments.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Assisted senior-level personnel working in marketing and sales capacities.
• Accomplished multiple tasks within established timeframes.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Supported team members in achieving operational goals through effective communication.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices for residents through August Health and Quickbooks manually.
• Maintained accuracy of patient records using electronic health record (EHR) systems, in compliance with regulations and standards, HIPPA.
• Coordinated with healthcare professionals to ensure timely updates of medical records.
• Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
• Led cross-functional teams during system upgrades or transitions, minimizing disruptions to daily operations.
• Assisted residents in understanding their rights regarding personal health information privacy under HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.

• Developed and maintained relationships with community representatives to enhance organizational visibility.
• Coordinated outreach programs to promote community engagement and participation in local initiatives.
• Assisted in organizing events that fostered collaboration between the organization and community members.
• Managed social media platforms to communicate community events and initiatives effectively.
• Monitored local trends and issues to identify opportunities for greater community involvement and support.
• Collaborated with internal departments to align community relations efforts with overall organizational goals.
• Implemented educational workshops for community members, promoting awareness on various topics relevant to their needs.
• Spearheaded targeted outreach efforts aimed at underserved segments of the population, promoting inclusivity and accessibility within all aspects of our programming.
• Developed and distributed informational materials to keep constituents informed about organizational activities and milestones.
• Developed strategic relationships with local businesses for mutual support and event collaboration.
• Built a strong network of contacts in local media outlets, facilitating positive coverage of organizational news and events.
• Coordinated volunteer programs to encourage community involvement in organizational initiatives.
• Enhanced public image of the organization through successful PR campaigns.
• Stayed within budget for marketing expenses.
• Developed and executed quarterly rolling calendar of events.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Developed and implemented sales strategies to enhance resident engagement and boost revenue.
• Conducted market research to identify new opportunities for product expansion and resident acquisition.
• Analyzed sales data to assess performance trends and adjust tactics accordingly for optimal results.
• Participated in team meetings to share insights on competitive landscape and sales initiatives.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with residents and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Overcame objections from potential prospects by addressing concerns effectively and offering customized solutions based on their unique needs..
• Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
• Expanded market share by identifying and penetrating untapped markets.
• Prepared sales presentations for prospects showing success and credibility of products.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Collaborated with cross-functional teams to address and resolve operational challenges.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed and implemented strategies to maximize customer satisfaction.
• Reported issues to higher management with great detail.

• Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
• Maintained accurate records of patient data and specimen handling in compliance with regulatory standards.
• Collaborated with practitioner to communicate patient needs and coordinate care effectively.
• Streamlined specimen processing workflows, enhancing efficiency in laboratory operations and turnaround times.
• Implemented quality control measures to ensure accuracy in sample collection and testing procedures.
• Participated in continuous education programs to stay updated on advancements in phlebotomy techniques and protocols.
• Provided exceptional patient service, addressing concerns and promoting a positive experience during blood draws.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Packaged and shipped specimens to central lab daily.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.

• Designed personalized fitness programs tailored to individual client goals and needs.
• Conducted one-on-one training sessions, ensuring proper technique and safety protocols.
• Monitored client progress, adjusting training plans as necessary to enhance results.
• Educated clients on nutrition and wellness, promoting holistic health practices.
• Designed personalized fitness programs to meet diverse client goals and needs.
• Conducted comprehensive fitness assessments to track progress and adjust training plans.
• Educated clients on nutrition and healthy lifestyle choices to enhance overall wellness.
• Analyzed client feedback to refine services and increase satisfaction rates.
• Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
• Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
• Enhanced client motivation through consistent encouragement and support during each session.
• Educated clients on various aspects of health and wellness, empowering them to make informed decisions about their wellbeing.
• Demonstrated proper exercise form, ensuring clients performed movements safely while minimizing injury risk.
• Identified clients'' specific needs, developing customized exercise programs for optimal results.
• Provided exceptional customer service by addressing member concerns promptly while maintaining professionalism at all times.
• Managed personal schedule efficiently allowing maximum availability for existing clientele along with accommodating new prospects consistently.
• Assisted clients in recovering from injuries, utilizing specialized exercises and rehabilitation techniques.
• Collaborated with other personal trainers to develop new training techniques and improve overall service quality.
• Promoted healthier lifestyle choices by offering nutritional guidance and advice throughout the training process.
• Participated in continuing education opportunities to maintain NASM certification requirements while expanding industry knowledge.
• Increased client satisfaction by continuously adapting sessions according to feedback and progress assessments.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Developed customized fitness plans for wide range of clients to expand services.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Assisted clients with personal fitness goals through realistic objectives.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Developed and implemented creative exercise programs to keep clients engaged and motivated.
• Developed healthy eating meal plans for clients to provide holistic approach.
• Set up and broke down equipment before and after classes.
• Utilized effective record-keeping system for tracking customer information.

• Led initiatives to enhance client satisfaction through tailored feedback mechanisms.
• Developed and implemented strategic plans to improve overall client engagement and retention.
• Managed cross-functional teams to deliver seamless client experiences across multiple channels.
• Analyzed client data trends to identify opportunities for service improvement and innovation.
• Mentored junior staff on best practices in client relationship management and service delivery.
• Conducted regular training sessions to elevate team performance and maintain high service standards.
• Collaborated with cross-functional teams to ensure seamless integration of client feedback into product development processes.
• Onboarded new clients through established sales and implementation cycle.
• Implemented proactive strategies for anticipating and addressing client concerns, resulting in increased loyalty and repeat business.
• Increased customer retention rate through proactive outreach efforts, including regular check-ins and follow-up communications.
• Communicated with assigned accounts, set expectations and negotiated priorities.
• Built strong internal partnerships with other departments to align on best practices for enhancing the overall client experience.
• Identified and executed opportunities to engage clients.
• Improved response times by optimizing workflow processes, ensuring prompt resolution of client requests and inquiries.
• Oversaw the resolution of complex client issues, earning a reputation for going above and beyond to ensure satisfaction.
• Enhanced customer satisfaction by streamlining communication channels and efficient CRM tools.
• Championed data-driven decision-making by utilizing analytics to identify trends and develop targeted action plans for improvement.
• Reduced churn rate by identifying at-risk clients early in their lifecycle, implementing targeted interventions to re-engage them effectively.
• Took ownership of customer issues and followed problems through to resolution.
• Followed through with client requests to resolve problems.
• Collaborated with upper management to improve customer service processes and support structure.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Developed tailored training programs to enhance individual and group performance.
• Mentored junior coaches, fostering skill development and team cohesion.
• Conducted regular assessments to track client progress and adjust fitness plans accordingly.
• Implemented new coaching techniques to improve athletes' technique and efficiency.
• Provided ongoing motivation and support to clients, fostering a positive and engaging training environment.
• Monitored client progress through regular assessments, ensuring goal alignment and program effectiveness.
• Conducted group fitness classes, promoting teamwork and community among participants for increased retention.
• Collaborated with nutritionists to create holistic wellness plans that address fitness and dietary needs of clients.
• Analyzed client feedback to refine coaching approaches, improving overall service quality and client experience.
• Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
• Developed strong member relationships with caring and collaborative approach.
• Provided coaching about healthy lifestyle strategies.
• Instructed on proper use of equipment for safety of all members.
• Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
• Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
• Modified workout plans according to fitness levels and medical considerations.
• Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
• Assisted with gym marketing efforts to attract new members and expand the facility''s reach within the community.
• Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
• Improved class participation by developing programs to meet needs relevant to age and activity levels.
• Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
• Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
• Oversaw fitness areas with practiced eye for safety or training issues.
• Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
• Organized special events such as fitness challenges or workshops, further engaging members in healthy lifestyle pursuits.
• Identified areas of improvement within the facility''s equipment and layout, suggesting updates to enhance the client experience.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.
• Led group training sessions focused on functional movement patterns, improving participants'' overall strength and mobility levels.
• Provided support to patients during functional movement retraining and gait training exercises, ensuring safety and proper technique.
• Implemented functional movement assessments to identify potential areas of weakness or imbalance, addressing them through corrective exercise programming.
• Enhanced client mobility through the development of targeted stretching routines and functional movement exercises.
• Implemented functional movement screens for early detection of musculoskeletal imbalances or weaknesses that could lead to injury if unaddressed.
• Conducted consultations with clients, gathered details and performed fitness assessments and baseline functional movement screenings.
• Led engaging workshops on topics such as injury prevention, nutrition, and functional movement patterns for both staff members and clients.
• Enhanced injury prevention strategies with thorough pre-participation evaluations and functional movement assessments.
• Increased overall team athleticism by incorporating sport-specific functional movement exercises into workouts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.

• Ensured compliance with safety standards and regulations in laboratory procedures.
• Collaborated with healthcare professionals to communicate patient needs and coordinate care effectively.
• Trained junior staff on phlebotomy procedures, promoting adherence to best practices and safety protocols.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Organized daily work based on collection priority.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Verified patients' identification for proper sample collection.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Assisted in training and onboarding new phlebotomists.
• Participated in quality assurance and competency assessment initiatives.
• Performed laboratory tests to assist physicians in diagnosis.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
• Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
• Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
• Improved patient comfort and trust with compassionate communication and professional bedside manner.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
• Adapted to diverse patient needs by employing variety of blood collection techniques.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified proper storage and transportation of specimens to laboratories.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Reviewed and processed requisitions for laboratory tests.
• Monitored supply levels and placed orders for laboratory supplies.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.

• Awarded Exemplary Attendance

• Relevant Coursework:

Clinical Laboratory Introduction

Phlebotomy Procedures Per NCCLS Standards

Hematology and Hemostasis Theory and Procedures

Urinalysis Theory and Procedures

Immunology and Immunohematology Theory and Procedures

Clinical Chemistry Theory and Procedures

Microbiology Theory and Procedures

Related Laboratory Departments-Instruction and Performance

EKG and Reference Laboratory Procedures

80 hours of Clinical training including a minimum of 100 successful venipunctures