Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Nunez

Des Moines,IA

Summary

I am a compassionate and caring medical assistant. I care for the quality of my patients and safety of staff. I have over a decade of experience and am enthusiastic about working in healthcare. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

13
13
years of professional experience

Work History

Cashier

Hy-Vee Pharmacy
West Des Moines, IA
10.2024 - 03.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and prescription needs.
  • Maintained accurate cash drawer and balanced at shift end.
  • Handled returns and exchanges while adhering to store policies.
  • Implemented inventory management practices to reduce stock discrepancies.
  • Collaborated with pharmacy staff to ensure timely prescription fulfillment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Front Desk Coordinator

Wildwood Lodge
Clive, IA
08.2024 - 02.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Developed and maintained filing system for guest records, enhancing data retrieval efficiency.
  • Coordinated communication between departments to streamline service delivery and enhance guest satisfaction.
  • Resolved guest inquiries and complaints promptly, fostering positive relationships and repeat business.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used Software to maintain and update records of internal data.
  • Transcribed phone messages for entire office and relayed messages.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Collected room deposits, fees, and payments.

CMA

Mercy One Medical Center
Des Moines, IA
12.2023 - 06.2024
  • Assisted in patient intake and medical history documentation, ensuring accuracy and compliance with protocols.
  • Supported clinical staff by preparing examination rooms and sterilizing instruments for procedures.
  • Administered vaccines and medications under supervision, adhering to safety guidelines and protocols.
  • Scheduled patient appointments and managed follow-up communications to enhance patient engagement.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.

CMA

Unity Point East Des Moines Family Medicine
Des Moines, IA
05.2023 - 08.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.

CNA

Via Health
Carlisle, IA
05.2022 - 05.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Supported needs of [Number]+ residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

CMA

Forefront Dermatology
Ames, IA
01.2021 - 01.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

CMA

MercyOne Hospital
Des Moines, IA
01.2019 - 01.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Phlebotomist

John Stoddard
Des Moines, IA
12.2017 - 11.2018
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Provided guidance and support to laboratory personnel.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Reviewed and processed requisitions for laboratory tests.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Verified proper storage and transportation of specimens to laboratories.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified patients' identification for proper sample collection.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Participated in quality assurance and competency assessment initiatives.
  • Developed and implemented strategies to improve phlebotomy processes.

CMA

Unity Point Clinic
Des Moines, IA
11.2015 - 11.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.

CMA

Broadlawns
Des Moines, IA
01.2013 - 08.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

CMA

Unity Point Clinic
Norwalk, IA
11.2012 - 05.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

CMA

Oak Street Health
Des Moines, IA
07.2025 - Current
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient spirometry.
  • Administered vaccines and medications under supervision, adhering to safety guidelines and protocols.
  • Scheduled patient appointments and managed follow-up communications to enhance patient engagement.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.

Education

No Degree - Associate Degree

DMACC
Des Moines, IA

No Degree - Certified Medical Assistant

Mercy College of Health Sciences
Des Moines, IA
08-2012

No Degree - Cosmetology Certificate

Iowa School of Beauty
Urbandale, IA
01-1998

High School Diploma -

Carlisle High School
Carlisle, IA
05-1996

Skills

Patient Flow Management

Indirect Patient Care

Medical Office Administration

Patient-Focused Care

Phlebotomy

Data Entry

Medical Billing

Inventory Management

Medical Terminology

Procedure Assistance

Patient Scheduling

HIPAA Compliance

Vital Sign Monitoring

Valid [State] Driver's License

Reliable Team Player

Lab Equipment Calibration

Diagnostic Procedures

Compassionate Caregiver

Electrocardiographic Rhythm Recognition

Family Education

Electronic Medical Records

Trustworthy Companion

Dementia and Alzheimer's Knowledge

Patient Oral Care

Patient Assessments

Simple Dressings

Reliable Transportation

Medical Procedures

Companionship and Emotional Support

CPR

Patient Relations

Specimens Collection and Processing

Medical Records Management

Chemical Solution Preparation

Prioritizing Stat Orders

Lab Equipment Operation

Chronic Disease Management

First Aid

Customer Service

Direct Patient Care

Medical Billing and Coding

Sterile Technique

Equipment Sterilization

Electronic Health Records

Patient Management

Ph Testing

Wound Care Specialist

Compassionate

Patient Bathing

Adaptable

Laboratory Maintenance

EMR / EHR

Medical Terminology Knowledge

Inventory and Supply Management

Antigen Testing

Timeline

CMA

Oak Street Health
07.2025 - Current

Cashier

Hy-Vee Pharmacy
10.2024 - 03.2025

Front Desk Coordinator

Wildwood Lodge
08.2024 - 02.2025

CMA

Mercy One Medical Center
12.2023 - 06.2024

CMA

Unity Point East Des Moines Family Medicine
05.2023 - 08.2023

CNA

Via Health
05.2022 - 05.2023

CMA

Forefront Dermatology
01.2021 - 01.2022

CMA

MercyOne Hospital
01.2019 - 01.2020

Phlebotomist

John Stoddard
12.2017 - 11.2018

CMA

Unity Point Clinic
11.2015 - 11.2017

CMA

Broadlawns
01.2013 - 08.2014

CMA

Unity Point Clinic
11.2012 - 05.2013

No Degree - Associate Degree

DMACC

No Degree - Certified Medical Assistant

Mercy College of Health Sciences

No Degree - Cosmetology Certificate

Iowa School of Beauty

High School Diploma -

Carlisle High School

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Carrie Nunez